Reach T-Mobile Corporate Office Headquarters 

T-Mobile, Still waiting on $312.80 refund for service I never used. Today was phone call #4 inquiring about a refund that has been due to me for over 3 months. I don’t understand why it takes so long to process a refund. You, sure would not wait for over 3 months for a customer to make a payment. I guess I need to make a phone call to the BBB.

T-Mobile, Poor billing incorrect account. I have been contacting you regarding my poors cell phone service. I have been receiving. I have been contact you and representative to straighten out my account.

T-Mobile, I Trusted and now I don’t. Well, where should I start? I have spoke on several occasions to T-Mobile, Apple, and tech. One night I was on the phone for 3 hours trying to get my problem. One if the T-Mobile tried to get name into a iphone 16. And she said don’t worry I will get you the 16. I was only joking. But because I had to catch up my payments. I wanted to get the free promo on the iphone 16, but because my credit is not good, they wanted me to put money down. I went around and around to get my problem fixed. We fixed one of my problems but that was ninth main problem. I also had a not so pleasent time with one of the Apple reps. I am also paying on a warranty also. The guy told me I would probably have to go to Apple store. Now mind you, I have to have my phone. And I don’t drive to much because of my disability. T-Mobile has always had good experiences with them, but I think I will be switching to Verizon.

T-Mobile, Staff was fired and when I went to the store customer service and manager could not resolve my problem. Poor.

T-Mobile, Claim Issue. I get excellent service from my local store. However, it ends there. For the last four days after I followed the instructions from the store manager reference my phones battery prematurely failing and going to the primary web site and filing a claim, I have not gotten the first positive response to check status on the web or talking with customer care. Just today I spent over an hour on the phone talking with a total of seven different representatives. We pay a monthly fee for a maintenace plan. I am at my wits end. It can’t be that hard people. Getting bounced back and forth between T-Mobile and the insurance company should never happen and sending me a new phone should. For a corporation that advertises themselves on national TV as being customer driven let’s make that a fact with me. Claim number is available to a rep who will call me on my phone or give me a secure number to text it to to if it will help expedient this issue.