Reach T-Mobile Corporate Office 

I was going to switch to T Mobile from Verizon due to cost concerns, but when I learned of your proposed TOS changes, I was livid! How dare you dictate what we message others? This is nothing short of criminal and I’ve been talking to other customers and they plan on leaving your service unless this changes immediately!

T-Mobile, Horrible service. I have been disconnected three times and I went to the store and they basically said the person we signed me up was fired for doing things wrong. I have two other people under my contract by “error “ paying their phone insurance instead of mine and they won’t do anything for my damaged phone!!!

T-Mobile, After our house tragically burned down, T-Mobile is charging me $400 for the home tower we lost in the fire. As a long-time customer, I expected compassion and support, but instead, I’ve received none. This experience has shown me that T-Mobile prioritizes profit over its customers. I strongly advise against switching to T-Mobile if you’re looking for a company that truly cares about its consumers.

T-Mobile, I joined T-Mobile in July 2022, and it has been a terrible experience. T-Mobile asked me to return an iPhone, which I did. I have the serial number and tracking information to prove it. However, they are still making me pay for an iPhone with a bad serial number that T-Mobile gave me due to previous issues. Additionally, there are other people’s information linked to my account and more problems that have arisen. It’s extremely frustrating, and their customer service seems impossible to escalate beyond automated responses.

My visit to the T-Mobile store at Hoover/11 Mile in Warren, MI, on Monday, 12/23/24, left a bad impression for a corporate location. I went to return my home WiFi device, as instructed by a rep when I called to cancel the service. However, the store rep said they couldn’t accept it because the cancelation had already been processed, and they couldn’t find it in the system. This contradicted what I was told during my previous visit when the same store said I needed to cancel the service first before returning the device. It’s frustrating to deal with inconsistent information every time I interact with T-Mobile. Experiences like this make me eager to switch providers.