Reach TownePlace Suites 

TownePlace Suites, Avoid this location at all costs! My wife and I recently booked a stay at the TownePlace Suites location in Merced California from Nov. 27th 2024 until Dec. 9th 2024. We were visiting family for the Thanksgiving Holiday. Our stay had a lot of hiccups, which included fluctuating room rates, water being turned off for one full day, bugs in the room, lack of house keeping, as well as not re-stocking the room with supplies. As bad as all these situations were, our stay became even worse when the day before we we going to check out, we found that our vehicle had been vandalized and all of our property was stolen, which was worth several thousand dollars, due to us bringing equipment and supplies to work on an expensive stereo build with family members. We had found that the fence behind our vehicle had been cut open, and saw several of the items from inside the vehicle scattered on the ground, leading from the vehicle to the highway about 30 feet or so from the hotel parking lot. We reached out to the police, who came and took our report as well as fingerprinted the vehicle. Upon further inspection we had found many areas along the fence line that had looked like they were cut through and repaired before, at least 10 or more sections as we counted. The officer had told us that she comes to this place at least once a week due to vandalism and theft, as well as the other hotels surrounding the area. When we confronted the hotel staff, we found out that both managers of the hotel were out of town on vacation, and were unable to be reached. We were also told that the officer, as well as myself would receive a copy of the cam footage showing the parking lot, but after three weeks we still never got anything. The officer said that the hotel gives her the same story every time something like this happens. Also after the incident we had to stay another day to get our vehicle windows repaired. We noticed the staff in the hotel was trying to raise our rates, even higher than what we had paid previously. They did not want to work with us at all, which made us feel terrible due to the amount of money we had already put out to them for our horrible lengthy stay. The investigation is still ongoing, and we are hoping for good results, but I feel that the hotel knows more than what we were being told, and taking advantage of travelers who trust in them to provide a safe and high quality experience. We will never ever stay in this area again and if you value your property, mental health, and safety, avoid this place as if your life depended on it.

Town Place Suites, Bowling Green, Kentucky, Asking For A Receipt Review And The Manager Is Real Difficult To Reach. Since The Last Three Days I Have Been Trying That A Receipt That Need To Be Submmited To The Federal Government Be Reviewed By The General Manager And The First Day Told Me That He Going To Take Care Of It. And I Have Been Calling For Three Days And No One Get Back To Me. We As Organization And Personally Expend. Thousand Dollars On These Brand Hotel And They Should Have An Efficient Way To Deal With This Urgent Financial Matter.

Unauthorized charges on my bill! I stayed at Towneplace Suites Fort Myers Estero 6/8/24-6/9/24. After checkout I was billed for multiple unauthorized items that I did not purchase. The office members name is Travis who added these charges to my room. I brought this to the attention of the front desk staff on 6/9 who expressed that she would review the cameras and notify her manager. 6/10 I called for a follow up because there was an additional charge on a separate bill and the front desk informed me that I would hear back from them via phone and email with this resolved with a refund by the end of the day. I asked for the manager again during this call. I was told was unavailable again. I called on 6/11 for the general manager as well and the front desk said she would put another sticky note on the managers desk. I told her that I would like a follow up immediately and for the corrected bill to be sent to my email reflecting the refund. I have not received any follow up from management in this regard. This is theft!

Hi! I recently was employed by Townplace Suites in Chesterfield, MI. I was wrongfully terminated today I believe it’s due to discrimination. I was told wrong information and discriminated against. I would like to speak to corporate because this is wrong. Maselena Taylor is the general manager and I have receipts and screenshots of them wrongfully terminating me.

I found a device in my room without explanation. It feels like an invasion of privacy. I’m staying in Room 213 at Townplace Suites in Naples, FL. As a Marriott manager, I need an explanation as soon as possible.