Reach Out To Uhaul Corporate Office Headquarters 

Uhaul, Substandard boxes. Purchased 60 of your medium boxes for a move. They all had the easy carry handles and at least 75% of them tore out. The boxes were not of the quality we have purchased in the past. They appear to be thinner and tear easily. You might look into a new supplier. We will not be buying anymore boxes from Uhaul.

Uhaul, Was not concerned with dangerously low tire pressure! I picked up my 6×12 cargo trailer and after it was loaded up, stopped by a neighbor’s house to say goodbye. She noticed one tire was extremely low with a bulge. When we checked the tire pressure on all tires, they were 20, 42, 60 and 67. We spent the next thirty minutes bringing all tires to 60 psi as there was a “not to exceed 65 psi” and these tire pressures were measured cold. When I called the Myrtle Beach Uhaul a couple of days later, she said that she was the only employee and that if the tires bounced back when hit with a stick, they were O and besides, I had insurance should anything go wrong. Maybe she was OK with that but that was not a good answer after traveling 400 miles, the last of it in the dark with sleeting rain.

Uhaul, Bad truck. Got a bad truck wheels violently shaking and very bad ride. Damaged goods due to bad truck. Want refund back.

Uhaul, Post rental charges. A day after returning the truck, I received a second receipt for $116 in additional charges. I was billed $65 for a cleaning fee despite having cleaned the truck thoroughly (I have pictures as proof). Additionally, I was charged $41 for fuel, even though I drove only 7 miles, which added another $10 in taxes. The owner of the Eastgate Texaco station in Bellevue, Washington, was extremely rude and is a poor representative of Uhaul. Unfortunately, I read the reviews after renting, and most are one-star, citing the same issues I experienced. This feels like a dishonest practice. My next steps are to file complaints with the Washington State Attorney General, Better Business Bureau, and Federal Trade Commission.

Uhaul, Over Charged. I rented a van at $19.99 with insurance at $15 per day I paid $235.00 for a week. I returned it back in early, between around 10:30 or 11:00 am on the return date. Uhaul took an extra $131.00 out of my checking account. Stating that I had kept the van until 1:00 pm, which is not true. Now, Uhaul says they have to investigate before they give me my money back. I know the store has cameras. Look at the cameras and refund my money.