Reach Out To Uhaul Corporate Office Headquarters 

Uhaul, poor trailer hitch installation. On 12/10/2024 I dropped my F350 off for a replacement trailer hitch. the hitch on the truck was rusted and scaly, and as I was about to tow approximately 900 miles north to New England I decided to replace the hitch. I stopped by the local store 855 Concord Parkway South Concord NC 28027. They provided me a quote to replace the hitch and a replacement hitch was ordered. the service center called me later that day to inform me that truck was ready. I picked up the truck and went home. Next morning I got under truck to inspect installation. only 4 of the 6 required bolts were installed!!! I called the service manager, Justin Craven and asked why the bolts were not put in. He stated that the shop did not have the proper equipment. and yet they called me to tell me it was done?? The manager went on to tell me that 4 bolts would be sufficient? I told him that I wanted all six bolts installed. He promptly stated that he would remove the hitch and refund me. what kind of resolution is that? I went to the store to retrieve the 2 missing bolts which they had to search for and gave me 2 shorter bolts. I had to remove all bolts one at a time and re drill the holes to straighten them up, and drilled and installed the remaining 2 bolts. Then I tried to install the insert I purchased. It was too short! Went back to the store and spoke with manager regarding a slightly longer insert. manager told me he would have to special order one, and in the same breath told me he would not special order for me. he offered me a refund for the insert. So now I have a new hitch installed that I couldn’t use? Once again, what kind of resolution was that? I purchased a longer insert and ball from curt. I feel the service provided to me by this store was far less than acceptable, and down right Dangerous! if I had towed with this set up it could have been a Disaster!! someone needs to correct this store’s service department before someone gets hurt!!

Uhaul, Complaint about service. I reserved an after hour pickup and it was the worst service I have ever received in my life. The process was hectic the information was entered wrong the truck was very nasty and dirty smelled of cigarette smoke the gas light was on the tank was past the empty the windows were filthy the cup holders were very nasty the truck was parked in between 2 other trucks I had to squeeze it out.

Uhaul, Customer service ignores you when you are inquiring on a refund for damaged items due to their negligence. I have been trying to reach someone since July. Do not use them for moving they are as horrible as movers it’s become a scam they take for as much as they can. I attached a picture of my $800 grill ruined. This is typical of allowing anyone to rent trucks that are not maintained. The truck had no oil blew the engine and the towed the truck and my things took the hit. So much for paying tor the insurance.

Uhaul, Propane. I called Uhaul and ask if they fill propane tanks, she said yes $3.99 a gallon. I went to Uhaul waited in line for 20 minutes then she told me that she can’t do it right now come back latter. Uhaul 4612 Preston Hwy. Louisville, KY 40213 Like I Have Nothing Better To Do But Too Run Back And Forth From Uhaul Hoping That You Fill My Lp Tanks!!!!!!!!!!The Question Is Do You Sell Propane Or Not? Oh Only If You Feel Like It!!!!!!!! So Let Me Ask Uhaul If They Think That I Would Ever Be Back For Propane Or Even Rent A Truck From You.

Uhaul, Uhaul truck and trailer. My son has had continuous problems renting a Uhaul truck and hitch from Cedar Rapids Ohio, to Hixson, TN. He was suppose to have both December 7 2024. It was rented and they charged him before he picked them up. Then the girl at the counter tried to refund and re do the rental. Someone at corporate or another store canceled the entire order and he went to get his truck etc on the date Dec 7, he was suppose to pick up and they had none for him. He then had the girl put in new order. This was for truck and hitch to haul his car. When he checked the day before he was to pick up, he discovered his hitch was given to someone else! Once again this was due to a guy in corporate office or other store. By this time my sons trip was delayed for another week which loses him time and money as he had already told his apartment management he would be moving out on certain date. Now he had to pay an extra $350 to them for extra stay date! He finally picked up the rentals which ended up truck and trailer December 11, 2024. He loaded up for a day and thought he was good to go, finally. He got just a bit south of Springfield, Ill. today December 13th and the axle on the trailer broke on the highway!!!! The trailer had not been serviced before they gave it to him. He is now stuck on the highway, a cop keeping traffic out away from the side of the road highway! He called Uhaul where he got the rentals to tell them what happened and they said they would call him back when they got another trailer. He sent them picture of the trailer and broken axle. My son is a Harley mechanic and said they did not grease the axle. Now he is going to be delayed further!!! Uhaul needs to get this rectified ASAP! They also need to reimburse him for this trailer and trouble! This is outrageous!!! My husband and I have moved many times in our lives, three times in last four years! If I had Uhaul treat me the way they have him, I would have seen it was all over the internet so the world would see. The customer service in Iowa was awful. And I never heard of a guy from another town in Uhaul mixing in the rental of a customer not renting in their store, much less giving away a hitch that was rented already!!! I am sure he could tell you this guys name. I was in business many years and if any employee had done what was done with this situation, I would have fired the employee! My son should be compensated for sure. At the least, you all need to get a trailer to him ASAP! I would appreciate this being dealt with now so he can be on his way. He still has a long way to go to get to Hixson Tennessee!