Reach Out To Uhaul Corporate Office Headquarters 

Uhaul, Post rental charges. A day after returning the truck, I received a second receipt for $116 in additional charges. I was billed $65 for a cleaning fee despite having cleaned the truck thoroughly (I have pictures as proof). Additionally, I was charged $41 for fuel, even though I drove only 7 miles, which added another $10 in taxes. The owner of the Eastgate Texaco station in Bellevue, Washington, was extremely rude and is a poor representative of Uhaul. Unfortunately, I read the reviews after renting, and most are one-star, citing the same issues I experienced. This feels like a dishonest practice. My next steps are to file complaints with the Washington State Attorney General, Better Business Bureau, and Federal Trade Commission.

Uhaul, poor trailer hitch installation. On 12/10/2024 I dropped my F350 off for a replacement trailer hitch. the hitch on the truck was rusted and scaly, and as I was about to tow approximately 900 miles north to New England I decided to replace the hitch. I stopped by the local store 855 Concord Parkway South Concord NC 28027. They provided me a quote to replace the hitch and a replacement hitch was ordered. the service center called me later that day to inform me that truck was ready. I picked up the truck and went home. Next morning I got under truck to inspect installation. only 4 of the 6 required bolts were installed!!! I called the service manager, Justin Craven and asked why the bolts were not put in. He stated that the shop did not have the proper equipment. and yet they called me to tell me it was done?? The manager went on to tell me that 4 bolts would be sufficient? I told him that I wanted all six bolts installed. He promptly stated that he would remove the hitch and refund me. what kind of resolution is that? I went to the store to retrieve the 2 missing bolts which they had to search for and gave me 2 shorter bolts. I had to remove all bolts one at a time and re drill the holes to straighten them up, and drilled and installed the remaining 2 bolts. Then I tried to install the insert I purchased. It was too short! Went back to the store and spoke with manager regarding a slightly longer insert. manager told me he would have to special order one, and in the same breath told me he would not special order for me. he offered me a refund for the insert. So now I have a new hitch installed that I couldn’t use? Once again, what kind of resolution was that? I purchased a longer insert and ball from curt. I feel the service provided to me by this store was far less than acceptable, and down right Dangerous! if I had towed with this set up it could have been a Disaster!! someone needs to correct this store’s service department before someone gets hurt!!

Uhaul, Complaint about service. I reserved an after hour pickup and it was the worst service I have ever received in my life. The process was hectic the information was entered wrong the truck was very nasty and dirty smelled of cigarette smoke the gas light was on the tank was past the empty the windows were filthy the cup holders were very nasty the truck was parked in between 2 other trucks I had to squeeze it out.

Uhaul, Customer service ignores you when you are inquiring on a refund for damaged items due to their negligence. I have been trying to reach someone since July. Do not use them for moving they are as horrible as movers it’s become a scam they take for as much as they can. I attached a picture of my $800 grill ruined. This is typical of allowing anyone to rent trucks that are not maintained. The truck had no oil blew the engine and the towed the truck and my things took the hit. So much for paying tor the insurance.

Uhaul, Bad truck. Got a bad truck wheels violently shaking and very bad ride. Damaged goods due to bad truck. Want refund back.