Uhaul Corporate Office Headquarters 

Uhaul, Complaint about service. I reserved an after hour pickup and it was the worst service I have ever received in my life. The process was hectic the information was entered wrong the truck was very nasty and dirty smelled of cigarette smoke the gas light was on the tank was past the empty the windows were filthy the cup holders were very nasty the truck was parked in between 2 other trucks I had to squeeze it out.

Uhaul, Customer service ignores you when you are inquiring on a refund for damaged items due to their negligence. I have been trying to reach someone since July. Do not use them for moving they are as horrible as movers it’s become a scam they take for as much as they can. I attached a picture of my $800 grill ruined. This is typical of allowing anyone to rent trucks that are not maintained. The truck had no oil blew the engine and the towed the truck and my things took the hit. So much for paying tor the insurance.

Uhaul, Formal Complaint. I have used Uhaul over many years for my rentals. The process was user-friendly. The in-store customer service representatives have always been polite, respectful, competent, and provided me with an excellent experience…until yesterday! I arrived at 0900 hours at a north St. Petersburg Uhaul location to rent a trailer. I was 3rd in line and patiently waited my turn. My customer service representative was pleasant and efficient with completing my reservation. My personal information was already in the system from previous rentals. She stated that the “Scheduler” will call me as to the location for this rental. I waited one full hour with no call from the Scheduler. I called the Scheduler myself and he informed me that my rental has been available at the Tropicana Field location in downtown St. Petersburg. I drove to this location and arrived at 1025 hours. I was 3rd in line. I watched and listened to the rentals before me. Both of the customer service representatives left the office with the renter’s to complete the “hook-ups”. I continued to wait. It’s been ½ hour now at this location. All the while, a female customer service representative was sitting in the corner of the office watching me. She finally called me over and informed me that she could not do the “hook-up” but, could start the paperwork. She was one of those typical U-Haul customer service representatives that I was use to dealing with that was polite, respectful, and helpful. It’s now 1100 hours. It has been 2 hours since the start of this simple rental process. I was then shocked when this customer service representative asked me for the name and phone number of an individual that she could call to verify who I was. She said that was their policy??? This customer service representative already had my personal information in the U-Haul system from previous rentals. She also photo copied the front and back of my government issued Driver License. She recorded my credit card number. She had my cell phone number of which she already sent a text message to. She had my home address, email address, my DOB, my PO Box number, etc.. Best of all, she had me, in-person, standing in front of her, not communicating with her by phone or internet. The only thing that she did not have was my SS#. In addition to this, I am supposed to schedule someone that knows me to wait for a call from U-Haul so they can verify who I am…during normal working hours when people I know are at work??? By far, this is the most absurd Policy that I have experienced in my life time. The U-Haul customer representatives at the north St. Petersburg location did not say anything to the 2 renters before me about this ridiculous Policy, or make a phone call to verify who they were!!! The U-haul representatives at this Tropicana Field location did not say anything to the 2 renters before me about this ridiculous Policy, or make a phone call to verify who they were!!! I began to explain to this customer service representative that I have been in this rental process for the past 2 hours waiting for a trailer rental. Now for my 2 complaints; 1) For whatever reason, I was singled out unfairly when this absurd Policy was applied to me and not to any of the other renters that I personally observed and heard while they were going through their rental process. 2) Employee Armenia (spelling?) who came into the office about 10 minutes earlier and was sitting down at the next desk, overheard me talking with the customer service representative who was helping me, and stated that was their Policy, and that I have not been here for 2 hours (she had no idea of what I was trying to explain to my customer service representative reference this 2 hour process and waiting for a rental). Armenia then further states that “you people want everything to happen now…that’s not how life is…you need to wait your turn and be patient.” She continued to lecture me with her opinion about my situation. Armenia seemed to have a “chip on her shoulder” for whatever reason, a condescending attitude, was disrespectful, unprofessional, arrogant, and as an employee, represented U-Haul poorly. Her reference to me as “you people” is very offensive. Her opinion on life means nothing to me. Neither of these 2 subjects is appropriate in the workplace and does not align with the values of U-Haul. It gets worse. I went over to Armenia and asked her what her name was. She replied, “I don’t have to give you my name.” I then asked her for her employee ID or however she is referred to, so that as a customer, I know whom I am taking with. She replied, “I don’t have to give you anything.” I finally asked for a manager. While trying to explain to the manager about this entire situation from beginning to now, Armenia continued to interrupt with incorrect statements and assumptions that she knew nothing about, therefore, influencing the manager’s perspective of the situation. The manager never gave me his full attention and continued to work on other tasks. I asked the manager what was employee Armenia’s name. He did not know her name and had to ask her. She told him and he relayed it to me. Now it’s 1110 hours. It’s been over 2 hours since the beginning of my efforts to rent a trailer at 2 U-Haul locations. I asked the manger to cancel my rental and he did. I am not making any accusations, but, when a business has all of your personal information and you suffer a bad experience as I did, when you leave, you have concerns about the security of your personnel information and/or retaliation. It happens all the time. There are a lot of angry people out there. I left this U-Haul location with an uneasy feeling. Based on my experience yesterday, my review and recommendations for the Tropicana Field U-Haul location, is to avoid this location and employee Armenia if at all possible. This location and employee did not demonstrate to me the U-Haul’s vision or values. I contacted U-Haul Customer Service by cell phone to file a formal complaint about my experience. I reached Agent David. David was friendly, respectful, listened intently, and was professional throughout our conversation. It was good to be in contact with a U-Haul employee that demonstrates and possesses the vision and values of U-Haul. I will continue to use U-Haul for my rentals, continue to recommend U-Haul to my colleague’s as an excellent company, but, will steer them away from any suggestion to do business with U-Haul Tropicana Field and employee Armenia.

Uhaul, Again,thought Uhaul was the better deal. Shame on me!!!!. 2 years ago rented a big truck with car hauler. Waited over 4 hours for a spare tire while talking with a service rep whom gave me the email to Nicholas Manning out of Auburn, Alabama. About being reimbursed for a room that night being delayed because of their issues.Was very calm drafting it(Golden Rule). Anyways,was promised by the service rep it would be reimbursed. That regional manager authorized a $14 dollar credit. Month ago spent $500 bucks moving one way. Moving back to the same location (2 miles less than before)only to pay $200 dollars more. I’d just like for someone to tell me how these people do this. Warning,report your card stolen so they can’t steal anymore. I will not fall for it again. Penske or Hertz overpriced companies Will get my money before Uhaul ever does.

Uhaul, Horrible customer service. In west Peoria Illinois located off of Farmington Road. Lady is rude and nasty when we returned the trailer.