Reach Whirlpool Corporate Office Headquarters 

Whirlpool, Request Executive Level ResponseWhirlpool, Zero Stars! Good day sir, I’m hoping (begging) for assistance. I have attempted to rectify on my own, but, very difficult as all of my questions have gone unanswered. I have a family of 5 and laundry is a daily event. My washing machine as I’m informed has a defective control board; the drain pump runs continuously making machine unusable. A certified technician looked and attempting to have repaired, but needs part. Here we go: I called customer service, provided model and serial number, then transferred to an area as machine was out of manufacturer warranty. I was sent to what I thought was an area to be able to get the part; instead was informed in order to proceed I needed to buy a plan and would I like to pay for the full year or monthly. I didn’t understand it fully, but agent I spoke with was adamant and thought ok at least I’ll be back in service quicker. They would let company know and certified technician would contact me for appointment; I thought great as appointment would correct issue. I wasn’t informed that part was back ordered nor was I informed whirlpool had a 21 business day SLA to comply. Needless to say the appointment didn’t fix machine but technician ordered part and let me know about two weeks- that time has passed and they don’t have an expected date of arrival for the part. I have live chatted, called different whirlpool numbers, called Domestic and General, attempted to have inquiry escalated, and have passed my point of patience. I’ve been informed a case has been opened but no one has called me with an update. I’ve requested a supervisor or manager and was informed I don’t have one sorry. No one has offered any solution or resolution. My latest interaction informed me that since I have an extended warranty now that only Domestic and General can handle; that was the area they initially sent my call to where I was informed I needed a plan and now whirlpool customer service cannot give me any details. There are additional details,I was trying to be brief. I have Model# WTW4855HW3, Serial# CC1300375. Manufactured in 2023 so operated less than 2 years. I have a hard time understanding how a part breaks that quickly and if back ordered seems very common. I’m spending more to do laundry, spent money that I was informed needed to be spent on a warranty, have a newer inoperable washer, have no date to rectify, have spent too many hours attempting to find any information possible, and have run out of ideas and patience. Can you help me and my family please? The confidence I had in the washer and Whirlpool has diminished greatly I can’t even believe I need to battle representatives that provide only deflection. Can I get a new washer, the part needed, reimbursed for expense of laundry, or anything even if a number of someone that won’t deflect me and can provide me answers.

Whirlpool, Washer not even a year and a half old having problems. Am appalled that it has taken over a month to repair. Not even a year and a half old & am appalled of how long this is taking to get fixed.

Whirlpool, Terrible Customer Service, Terrible Products. Purchased a washer 2/17/24 and it broke on 2/3/2025. It’s been a month today and I was told by Whirlpool parts department it could be another 4 to 6 weeks to get the part. You Cannot speak to an actual person at Whirlpool. If you send an email they basically send one back saying “tough luck”. I’ve been told Whirlpool as a policy that if it isn’t fixed in 21 business day they will offer another option.

Whirlpool, Lack Of Customer Service Follow Through With Major Issue Im Getting Reimbursed. First of all, I usually do not write or reply to any surveys. I usually try to work problems out if I have an issue, but this is too big, and someone needs to be held accountable! I bought a Whirlpool refrigerator in Dec 2023, and within a year already had 4 major issues with the high-end refrigerator. I submitted invoices as requested and have been paid for 3 reimbursements from service done in Feb 2023. I have been trying for almost 2 1/2 months to get reimbursed for service completed October 19,2024. I have made numerous attempts and Whirlpool say they recorded sending request to ONBE (the card company used for reimbursements). ONBE told me they have No Record receiving a request to pay as of today January 6, 2025. I have tried calling the Customer Service Whirlpool number several times, only to reach the connection where I give my telephone number and have to hold for someone. I called the corporate switchboard and explained my problem, and the girl only transferred me to the Customer Service line Again and still holding for almost 30 minutes and no one answers. I have spoken to an attorney about this. I am desperately trying to reconcile this issue as it seems to be as simple fix. Whirlpool Needs To Resubmit the invoice through system for payment as ONBE never received it. Whirlpool evidently agreed to pay as I was told. What Is The Problem People? I will never buy another product from Whirlpool. Their reputation used to be 1st rate. Now It Is Equivalent To The Worst Company making and selling appliances. I’m hoping this review gets me to a supervisor to handle my problem. If not, my next step will be to let my attorney handle it.

Whirlpool has terrible service! Bought a Whirlpool Dishwasher after using it 10 times the sprayer snapped off and broke at the bottom when I called. They said they were going send out some third-party service and when the guy came, he spent three minutes here to tell me that the sprayer was broken and I had to order a new one which could take weeks then I had to make another appointment for him to come out to put the sprayer on! It’s Christmas and now I have no dishwasher! I will never buy another Whirlpool product ever again