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Whirlpool, Clothes Washer Purchased February 24, 2025. Lesson learned. I paid cash for a Whirlpool clothes washer (Model WTW4957PW0, Serial No. CD310374, Type 58820) from Spencer’s TV & Appliance in Mesa, AZ. Since day one, the machine has made a terrible grinding noise during the wash cycle—as if it’s tearing up my clothes. After every load, my laundry is covered in lint and strings. I contacted Spencer’s and asked for a technician to inspect it. The technician said the noise was “normal,” yet another store employee admitted it was not normal. The tech attempted a re-calibration, but the noise and damage to my clothes continue. Additionally, the tub is extremely deep. I am 90 years old and must use a step stool to remove clothes, which poses a safety risk. This machine has made laundry a stressful and physically demanding task. I no longer want this washer—it is not working as expected, and multiple people have confirmed that the behavior is not normal. It’s now May 19, 2025, and nothing has been resolved. I’m beginning to believe legal action may be necessary. I’m seeking a full refund and the removal of this washer from my home.

Whirlpool, Kitchen Aid gas range Model KFGG504KPS1, serial number RA4310420, Purchased by my mother on 2/20/2022 from Lowes in Rosedale, NY. In October 2024, I had to replace a control knob for her for $65.00 and yesterday 5/13/2025, I had to order another control knob which is now costing $69.00. The knob’s interior is made in China of cheap plastic which cracks, one would think that a control knob would be designed of a material that is resistant to heat! These knobs are terrible! I’ve never had to replace control knobs on a stove much less, in less than one year, two knobs have been replaced. Never again will any appliances be purchased from Whirlpool. Also as stated by others who have written reviews, customer service is awful, you are on hold forever, disconnected. When opted to receive a call back as I did, it never happened. Customer service purposely prevents customer from speaking with a representative.

Whirlpool, Request Executive Level ResponseWhirlpool, Zero Stars! Good day sir, I’m hoping (begging) for assistance. I have attempted to rectify on my own, but, very difficult as all of my questions have gone unanswered. I have a family of 5 and laundry is a daily event. My washing machine as I’m informed has a defective control board; the drain pump runs continuously making machine unusable. A certified technician looked and attempting to have repaired, but needs part. Here we go: I called customer service, provided model and serial number, then transferred to an area as machine was out of manufacturer warranty. I was sent to what I thought was an area to be able to get the part; instead was informed in order to proceed I needed to buy a plan and would I like to pay for the full year or monthly. I didn’t understand it fully, but agent I spoke with was adamant and thought ok at least I’ll be back in service quicker. They would let company know and certified technician would contact me for appointment; I thought great as appointment would correct issue. I wasn’t informed that part was back ordered nor was I informed whirlpool had a 21 business day SLA to comply. Needless to say the appointment didn’t fix machine but technician ordered part and let me know about two weeks- that time has passed and they don’t have an expected date of arrival for the part. I have live chatted, called different whirlpool numbers, called Domestic and General, attempted to have inquiry escalated, and have passed my point of patience. I’ve been informed a case has been opened but no one has called me with an update. I’ve requested a supervisor or manager and was informed I don’t have one sorry. No one has offered any solution or resolution. My latest interaction informed me that since I have an extended warranty now that only Domestic and General can handle; that was the area they initially sent my call to where I was informed I needed a plan and now whirlpool customer service cannot give me any details. There are additional details,I was trying to be brief. I have Model# WTW4855HW3, Serial# CC1300375. Manufactured in 2023 so operated less than 2 years. I have a hard time understanding how a part breaks that quickly and if back ordered seems very common. I’m spending more to do laundry, spent money that I was informed needed to be spent on a warranty, have a newer inoperable washer, have no date to rectify, have spent too many hours attempting to find any information possible, and have run out of ideas and patience. Can you help me and my family please? The confidence I had in the washer and Whirlpool has diminished greatly I can’t even believe I need to battle representatives that provide only deflection. Can I get a new washer, the part needed, reimbursed for expense of laundry, or anything even if a number of someone that won’t deflect me and can provide me answers.

Whirlpool, Washer not even a year and a half old having problems. Am appalled that it has taken over a month to repair. Not even a year and a half old & am appalled of how long this is taking to get fixed.

Whirlpool, Terrible Customer Service, Terrible Products. Purchased a washer 2/17/24 and it broke on 2/3/2025. It’s been a month today and I was told by Whirlpool parts department it could be another 4 to 6 weeks to get the part. You Cannot speak to an actual person at Whirlpool. If you send an email they basically send one back saying “tough luck”. I’ve been told Whirlpool as a policy that if it isn’t fixed in 21 business day they will offer another option.