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Rooms To Go, Defective merchandise. Exchange mattress set 4 times.

Rooms To Go, Bedroom set! I purchased a king size 7 piece Avery bedroom set. I saw it online and decided to buy it and it was the Best purchase I have ever made. I saw the picture and it doesn’t even size up to what you actually get. It was above and beyond my expectations. Absolutely Beautiful!! Thank you Rooms To Go you will always have my business!!!

Rooms To Go, On January 29, 2025, Rooms To Go had to come to my house to pick up a bedroom set that I bought a year ago, because there were too many issues, they told me to go to the store and get another one of the same prices to replace it. They had to take the old one and bring the new one.  I had my appointment scheduled to go to my house from 10:00-3:00PM, on January 29th, I received a call on the day of delivery in the morning before 11:00 from a phone number in Spartanburg, SC telling me that the driver did not want to come to my house because of a issues that happened when they took the previous bedroom set, I asked him what issues? And he told me that he didn’t know, I insisted.

Rooms To Go, ” I Would Not Recommend Anyone to Shop At Rooms To Go. I bought well over $3,000 worth of goods…The Bar stools busted a month after I purchased them, Can’t return them, ask for “My” sales Rep several times before my time expired to return the stools, she was never there or on Vacation.

Layaway! I went in Rooms to Go in Pembroke PInes, FL. sales rep Martha assisted me which I wanted to layaway an adjustable King size bed frame which I just really wanted to lay it away to get the Promotion which was the last day. So I was told by another sales rep that they only require you to put 10 percent down which was fine.Martha the sales rep did not explain to me the layaway plan/cancellation policy to me as a customer at all…I was made aware of it when I went to cancel and requested a refund.Then I was told they were going to charge me 40 % restock fee !Also was not told I had 48hrs to cancel for a full refund! But yet they gave me the refund in a store credit for the full amount I put down in the bedframe.There’s no signs posted at the location to explain the Layaway process but the sales rep should have. They want the commission but don’t tell you nothing as a customer I will never go back to buy anything from Rooms to Go again!This was the worst experience I had!