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Rooms To Go, Horrible Experience from Start to Finish. I found doing with business with Rooms To Go a terrible experience. I needed to return a mattress I bought online was told to go into the store. While I was there, I decided to purchase my living room furniture to avoid two delivery charges. Salesman said I would not be charged two delivery charges as I was exchanging the online mattress purchase for another mattress and was purchasing a sectional (subpar quality) Over $2k for sectional. He set up 2 delivery dates I Was charged 2 delivery charges plus a setup fee. I paid in full the day of the purchase & mattress exchange. When the new mattress arrived the delivery men took the mattress I was returning. 2 weeks later my sectional was delivered, the delivery man said he has a order to pick up the mattress I was returning I told him it was picked up when new mattress was delivered. He called his manager, his manager said to take back the sectional that had started being set up in my apartment because the mattress was not there, the mattress wasn’t there because it was already picked up by the delivery men was the new mattress was delivered. Had to make several calls to customer service to store where I made the purchase. Delivery man very impatient said he couldn’t wait, while I was on hold with the store trying to straighten this out. The delivery man started to remove the furniture from my apartment. Horrible very upsetting experience. Never Never Will I Buy Anything At Rooms To Go Terrible Business Practices Terrible Communication From Start To Finish. Had I known when the mattress I was returning was supposed to be picked up all this confusion, hard feelings and bad review would not be happening.

Rooms To Go, We went to Rooms To Go looking for throw pillows and were surprised to learn we had to choose from fabric swatches and place a custom order. We picked one swatch, only to be told it had been discontinued — so why was it still available on display? We then chose another swatch after confirming it was in the warehouse and were told to call back when ready to place the order. We even had the salesperson send a picture to help match the fabric to our space. A week later, we called back and placed the order, but once the pillows arrived, they clearly did not match as expected. We contacted customer care the next morning and were directed to the store. Since our salesperson was off, we spoke to another who informed us there are no refunds. This was very frustrating, especially since there was no posted policy in the store about custom items being final sale. Now we’re stuck with pillows we can’t use, and no one at Rooms To Go seems willing to help resolve the situation. I will not be shopping at Rooms To Go again, and I’ll be advising others to be cautious about their policies — especially around custom orders.

Rooms To Go, Furniture threadbare after 5 months! I purchased a chaise sofa in November 2024. 5 months later faded, wrinkled and threadbare, sent pics and was told it is normal wear and tear. Even purchased extended warranty.

Rooms To Go, Zero Stars! Horrible experience !!! The delivery guys come to my brand-new home!!! Smash and broke my ceiling fan, Deliver my bed and dresser scratched!!!! And, guess what !!! Rooms To Go doesn’t care!!! I’m also paid for Expert Delivery!!!! Lol, Now a have 10 days to prove they damage my property !!! Unbeliveble.

Rooms To Go, Defective merchandise. Exchange mattress set 4 times.