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Marriott, Unacceptable Experience at Fairfield Inn and Suites Aransas Pass (TX). I am writing to express my extreme disappointment with my recent stay at the Fairfield Inn and Suites Aransas Pass (TX). The lack of air conditioning throughout the hotel lobby, hallways and elevator made the hotel unbearably uncomfortable especially in the Texas heat. Additionally, only one elevator was working so the wait times were significantly longer with no A/C. On top of that, the one “working” elevator was missing buttons and got stuck twice going up to the 4th floor. I find it very hard to believe your elevators would pass compliance. Getting stuck in an elevator with no A/C was very alarming and dangerous. The one day I had time to enjoy the pool I was locked out of the hotel because my key wouldn’t work. When I told the front desk they said its probably the batteries on the locks and to prop a towel in the door. You cannot make this stuff up. I request an immediate response and explanation for these conditions, details on how you’ll address them, and appropriate compensation for the inconveniences and distress. As a Silver Elite Member, I have Never experienced anything like this from Marriott.

Marriott, Exceeded my expectations! I would like to throw out a great mention to The Courtyard Marriott, 307 West 37th St. New York City. My wife and I were invited to join several other parents to New York City to view a memorial for our children; due to the social media platforms influences. Although our anxiety increased bringing back the memories of losing our 15-year-old son, 2 years ago, this location provided a hell of a lot more comfort to us than I anticipated. This location is clean, comfortable, accommodating, with a very helpful and friendly staff. We enjoyed our stay tremendously! However, our biggest kudos goes out to employee, Hector Perez. We left a folder with enlarged photos of our son Cruz in our room, and I didn’t realize this until we arrived home. I called the Courtyard and Hector was able to ensure our photos were sent back to us safely. I feel Hector went above and beyond his duties to ensure he sent the package back to our home. Thank You, Hector, and Thank you, Marriott!!! I would recommend this location to anyone. Truly.

Marriott, Front desk. I am staying at the Residence Inn Orlando Airport with friends and we had 3 young boys in the swimming pool using vulgar language and obseen jesters, I complained at the front desk several times to Joan and Valeska and they failed to do anything about this. We will never be staying with your hotel again and we will not give anyone a good review of your hotel.

Marriott, Courtyard by Marriott Baton Rouge-Poor choice. On April 10, 2025 after a long day of traveling I check-in to the Courtyard by Marriott Baton Rouge South. I was somewhat disappointed by the desk staff as they acted as they did not have time to bother with me. When I got to my room to relax and watch the news the TV was not operating properly. I call the desk and a maintenance man was sent that worked on it and then called his boss and between them they could not get it fixed. Apparently, it was an improper cable box they knew need changing but had not changed. So, I was moved down the hall to another room, where the TV worked. All this took about and hour and half. The next morning, I got up and went to get some coffee and something to eat at 6:30 AM and the café was dark and the front desk was dark and I could not find any employees. I went back to my room to get ready to leave and while taking a shower the commode overflowed leave 1/8 inch of water on the bathroom floor. Too say I had a miserable stay at this property would be and understatement. As you can see from your records, I stay at Marriott Property’s when I travel. This property needs help; in taking to the staff, I was informed this property had been refurbished two years ago, I think you need better management if this is the case. I could have stayed at LaQuinta at half the price but your hotels have always been nicer and well managed.

Marriott, Motel 6 Quality. Room Flooded Forced To Sleep In A Room With Wet Floors The Maintence People Will Use Their Own Key To Enter Your Room Whenever They Feel Like It. When You Complain You Get The People At The Front Desk Who Hate Their Job And Have Zero Customer Service Experience. They Refused To File Or Accpet Any Compaints And Will Not Give You Any Info To Reach Management. The Hotel Manger Is Just As Nasty As His Employees. Never Again Your Better Off Going Next Door To The Hilton + They Have Free Breakfest. Marriott Is The Carnival Of Hotels Up Charges For Everything Including Basic Items.