Reach Marriott Corporate Office Headquarters 

Marriott, Despite being a Marriott Envoy Member, customer service is terrible. This company clearly does not deliver on their mission to “Creating and enabling unsurpassed vacation and leisure experience”. I secured a room under the group rate for Hillsdale College. 10 minutes later when I called back to inquire about another issue, I was told this discount did not exist. When I asked to speak to a supervisor, I was put on hold for at least 30 minutes. I must have woken the supervisor as this called took place late evening. He was nasty from the beginning and throughout the call. There wasn’t any resolution. I then called Corporate customer service and spoke with a female named Daimy. It was very difficult to understand her. When I requested the address of their corporate office she hung up. My plan is to stay away from Marriott because they do not walk the talk.Show more

Marriott, Gold Elite means nothing. I booked 2 rooms at a hotel in PA. On my way home to see my daughter who was in the hospital. We arrived at midnight to find out they only had one room and 24 dirty rooms. They had no suggestion than to seek lodging elsewhere. We did that down the street. The Perks of being Gold Elite should have been they pay for our alternate lodging. Read The List Of Gold Elite Benefits. After many emails, they kept going off in other tangents and avoiding the question. Now I booked a villa and I can’t get the date changed. They are telling me to cancel the reservation and then rebook, but that there is a chance I could lose the location. They tell me to call a third party they booked it with. I didn’t book with them I booked thru my Gold Elite portal. Oh Well, so glad I booked thru Marriott Bonvoy. This is my second time booking a villa and they are not very clear that your going to deal with a third party too. Loyalty to a particular brand isn’t much of an advantage. Stay away from Marriott, it’s a bait and switch. I tried going the high road on this, they wore me out with non answers and no help.Show more

I am not happy about being overcharged for Valet parking and the lady did not ask me even if I had a car! I do not own a car and yet she charged me for that! Stealling is stealing!

I own Marriott Maui Ocean Club (2 weeks) and Timberlodge at Lake Tahoe (2 weeks). The yearly fees for Maui just went up $1000 each week per year. I understand the devastation from the Lahaina fire, I am looking at it. However, putting the total cost for new plumbing on the backs of owners by raising our dues this much in this horrid economy is unjust and unnecessary. Marriott requires all dues to be paid at the same also, which creates an economic hardship on many of us. There should have been a discussion and vote by owners, not an unrepresented deep gouge by the raising of yearly maintenance dues this much. The Maui Ocean Club is beautifully maintained, the staff awesome and we know many from our years of travel to this beautiful property. Marriott MUST reduce this $1000 per week increase and offer all owners the option of installments on our dues. RespectfullyShow more

Your restaurant Villagio at Renaissance Hotel at WGV in St Augustine is a joke–the service out of the kitchen was a nightmare and we live in the area and eat out almost every night and will NEVER come back to a place that doesn’t know how to service customers and doesn’t know the difference between a cheeseburger and a hamburgerShow more

What a joke for a business

Yes I am a Marriott reward member