People search for the Stop & Shop corporate office when a grocery store complaint, digital coupon issue, pickup or delivery problem, pharmacy concern, product quality complaint, refund dispute, employee issue, store cleanliness concern, or unresolved customer service case needs escalation. Stop & Shop is headquartered in Quincy, Massachusetts and is part of Ahold Delhaize USA.
This page includes the Stop & Shop corporate office address, Stop & Shop headquarters phone information, customer service routing, complaint escalation steps, review themes, and related CorporateOfficeHeadquarters.com links for grocery, pharmacy, retail, pickup, delivery, and store issues.
Stop & Shop Corporate Office and Headquarters Contact
The Stop & Shop corporate office is located in Quincy, Massachusetts. For local store complaints, customers should usually start with the store manager or customer service desk. For online grocery, pickup, delivery, digital coupons, rewards, or account issues, use Stop & Shop customer support before escalating to the corporate office.
- Company: The Stop & Shop Supermarket Company LLC
- Brand: Stop & Shop
- Parent Company: Ahold Delhaize USA / Ahold Delhaize
- Stop & Shop Corporate Office Address: 1385 Hancock Street, Quincy, MA 02169, USA
- Stop & Shop Headquarters / Quincy Office Phone Number: +1-617-380-8000
- Stop & Shop Customer Service: +1-800-767-7772
- Gift Card Balance Support: +1-844-920-8848
- Official Website: StopandShop.com
- Stop & Shop Help / Contact: Stop & Shop Contact and Help
- Stop & Shop Store Locator: Find a Stop & Shop Store
- Stop & Shop Pharmacy: Stop & Shop Pharmacy
Stop & Shop Corporate Address and Phone Update
The Stop & Shop corporate headquarters address remains best listed as 1385 Hancock Street, Quincy, MA 02169. This is the address most commonly associated with Stop & Shop headquarters, Stop & Shop corporate office, and The Stop & Shop Supermarket Company LLC.
The old page listed 1-800-453-7467 as a Stop & Shop corporate phone number. Because Stop & Shop’s current customer support routing more clearly points customers to +1-800-767-7772, this update uses +1-800-767-7772 as the main customer service route and +1-617-380-8000 as the Quincy office/headquarters number.
Stop & Shop is part of Ahold Delhaize USA. Other related Ahold Delhaize USA grocery brands include Food Lion, Giant Food, The GIANT Company, and Hannaford.
Choose the Correct Stop & Shop Support Route
Calling the Stop & Shop corporate office is not always the fastest way to resolve a store, coupon, pickup, delivery, pharmacy, or product issue. Use the route below based on your problem:
- Current store complaint: Start with the customer service desk, department manager, assistant manager, or store manager.
- Digital coupon or account issue: Save screenshots of the coupon, app, loyalty account, receipt, and checkout total before contacting support.
- Pickup or delivery issue: Call +1-800-767-7772 or use the Stop & Shop online grocery support route.
- Refund or overcharge: Contact the store where the transaction happened first, then escalate to customer service if the store does not resolve it.
- Product quality complaint: Keep the product, packaging, label, receipt, expiration date, and photos if appropriate.
- Food safety or spoiled product concern: Notify the store manager immediately and consider contacting the local health department if the issue is serious.
- Pharmacy issue: Contact the pharmacy department at the specific Stop & Shop location first.
- Gift card issue: Use the gift card support route and keep the receipt, card number, activation record, and balance details.
- Employment or HR issue: Use Stop & Shop careers, store management, or Ahold Delhaize USA associate support routes as appropriate.
- Unresolved corporate complaint: Write to The Stop & Shop Supermarket Company LLC, 1385 Hancock Street, Quincy, MA 02169.
What to Have Before Contacting Stop & Shop Corporate Office
Before contacting Stop & Shop headquarters, customer service, a store manager, pharmacy, or online grocery support, gather the information that helps identify the store, transaction, account, product, or complaint.
- Stop & Shop store location, city, state, and store number if available
- Date and time of the visit, pickup order, delivery, or pharmacy interaction
- Receipt, order number, pickup confirmation, delivery confirmation, or transaction number
- Stop & Shop account or loyalty information, but do not post private account details publicly
- Photos of receipts, digital coupons, sale signs, shelf tags, product labels, damaged items, or store conditions
- Product name, UPC, expiration date, lot number, or package details if the issue involves food quality
- Names or titles of store employees, managers, pharmacy staff, delivery drivers, or support representatives if known
- Copies of emails, app screenshots, chat records, refund promises, or prior case numbers
- A short written explanation of what happened and the resolution you are requesting
How to Escalate Stop & Shop Complaints
Stop & Shop corporate complaints are easier to escalate when you have receipts, screenshots, and a clear timeline. This is especially important for advertised sale items, out-of-stock complaints, digital coupon problems, pickup and delivery mistakes, poor product quality, pharmacy issues, customer service complaints, store cleanliness concerns, and manager follow-up problems.
- Start at the store: Ask for the customer service desk, department manager, assistant manager, or store manager.
- Keep proof: Save your receipt, coupon screenshots, online order details, product packaging, photos, and any case records.
- Use Stop & Shop customer service: Call +1-800-767-7772 or use the official Stop & Shop help and contact tools.
- Ask for escalation: Request district, regional, or corporate review if the local store does not respond or the first answer is incomplete.
- Write to headquarters: For unresolved matters, send a concise written complaint to The Stop & Shop Supermarket Company LLC, 1385 Hancock Street, Quincy, MA 02169.
- Use outside options when appropriate: For food safety, pharmacy, employment, card billing, or consumer protection issues, contact the appropriate local health department, state pharmacy board, card issuer, state attorney general, or consumer protection agency.
Common Stop & Shop Issues and Complaint Routes
Advertised Items and Out-of-Stock Complaints
Some customers complain when advertised sale items are unavailable, especially early in the sale period. If the issue involves an advertised item, keep the circular, app screenshot, sale sign, date, store location, and any rain-check or store response. Ask the store manager whether the item is expected to be restocked or whether a substitute, rain check, or correction is available.
Digital Coupons and App Problems
Digital coupon complaints may involve clipped offers that do not apply, app login problems, loyalty account issues, personalized deals, or discounts that fail at checkout. Save screenshots of the coupon before checkout, the receipt after checkout, and the account used. Ask the store customer service desk first if you are still in the store.
Pickup, Delivery, and Online Grocery Problems
Pickup and delivery complaints may involve missing items, substitutions, late orders, wrong items, spoiled items, damaged groceries, delivery communication, or refund delays. Keep the order number, receipt, delivery or pickup time, and photos of any incorrect or damaged items. Contact Stop & Shop customer service at +1-800-767-7772.
Refunds, Overcharges, and Receipt Disputes
Refund complaints may involve incorrect shelf pricing, digital coupons, double charges, missing receipts, sale exclusions, or refunds that were promised but not received. Start with the store customer service desk and keep the receipt. If the store does not correct the issue, escalate through Stop & Shop customer service.
Meat, Deli, Bakery, Produce, and Food Quality Complaints
Food quality complaints may involve spoiled meat, brown or off-smelling ground beef, bakery service, deli items, produce freshness, expired products, or discontinued prepared foods. Keep the packaging, label, expiration date, receipt, and photos. Serious food safety issues should be reported to the store manager and, when appropriate, the local health department.
Store Cleanliness and Maintenance Complaints
Store complaints may involve dirty floors, poor shelf conditions, disorganized meat cases, restroom problems, broken carts, blocked aisles, or a general decline in store condition. Include the store location, date, time, department, and photos if appropriate when escalating the issue.
Employee, Manager, and Customer Service Complaints
If your complaint involves an employee, manager, courtesy desk, bakery counter, cashier, pharmacy staff, or delivery interaction, document the date, time, store location, department, and what happened. Avoid posting private employee information publicly, but include enough detail for Stop & Shop to identify the incident internally.
Pharmacy Complaints
If your issue involves prescriptions, pharmacy hours, vaccines, insurance, medication availability, refill delays, or pharmacy staff, contact the pharmacy department at the specific Stop & Shop location first. For serious pharmacy concerns, keep prescription information, insurance records, and pharmacy communications, and consider contacting the state pharmacy board if appropriate.
Gift Cards and Payment Issues
Gift card complaints may involve activation problems, balance questions, lost cards, online grocery payment issues, or unfamiliar card charges. Keep the gift card number, activation receipt, purchase receipt, balance history, and any payment records. Do not post full gift card or payment card numbers publicly.
Employment, HR, and Associate Questions
For employment, payroll, HR, or associate-related questions, use Stop & Shop careers, the local store management route, or Ahold Delhaize USA associate support resources. Do not post private employment, payroll, disciplinary, medical, or personnel information publicly in a review.
Fake Stop & Shop Coupons, Gift Card Scams, and Suspicious Messages
Be careful with fake Stop & Shop coupons, gift card scams, grocery delivery refund texts, phishing emails, fake loyalty account messages, and suspicious support numbers. Use StopandShop.com, the official Stop & Shop app, the official store locator, and verified customer support channels. Do not share passwords, gift card numbers, banking codes, full card numbers, or remote-access permissions with unverified contacts.
Stop & Shop Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include complaints about advertised items being out of stock, poor meat quality, store cleanliness, rude or unhelpful service, customer service desk issues, bakery service concerns, store management decisions, and discontinued product requests.
Several reviews are tied to specific Stop & Shop stores in New York, New Jersey, and Massachusetts. Reviews on this page are individual experiences and may not represent every Stop & Shop store, manager, employee, pharmacy, pickup order, delivery order, or customer support interaction. Store experiences can vary by location, staffing, inventory, management, and how quickly customer service follows up.
About Stop & Shop
Stop & Shop is a supermarket chain serving communities across the Northeast. Stop & Shop stores offer groceries, fresh produce, meat, seafood, deli, bakery, pharmacy services at many locations, online grocery pickup and delivery, digital coupons, loyalty savings, gift cards, and household essentials.
Stop & Shop is part of Ahold Delhaize USA, whose family of U.S. grocery brands also includes Food Lion, Giant Food, The GIANT Company, and Hannaford. People searching for “Stop & Shop corporate office,” “Stop and Shop headquarters,” “Stop & Shop corporate headquarters,” “Stop & Shop corporate phone number,” or “Stop & Shop complaints” are usually looking for the Quincy headquarters, customer support, or a way to escalate a store issue.
Related Stop & Shop and Grocery Corporate Office Pages
Readers looking for Stop & Shop corporate office information may also find these related CorporateOfficeHeadquarters.com pages useful for grocery, pharmacy, pickup, delivery, digital coupon, and store complaint issues:
- Giant Food Stores Corporate Office Headquarters – related Ahold Delhaize USA grocery brand
- Hannaford Corporate Office Headquarters – related Ahold Delhaize USA grocery brand
- Food Lion Corporate Office Headquarters – related Ahold Delhaize USA grocery brand
- Walmart Corporate Office Headquarters – grocery and retail competitor
- Kroger Corporate Office Headquarters – national grocery competitor
- ALDI Corporate Office Headquarters – discount grocery competitor
- Shaw’s Corporate Office Headquarters – regional grocery competitor
- Wegmans Corporate Office Headquarters – regional grocery competitor
- Amazon Corporate Office Headquarters – grocery delivery and online order competitor
- Corporate Offices in Massachusetts – related Massachusetts headquarters pages
Stop & Shop Competition
Stop & Shop competes with regional grocery chains, national supermarkets, discount grocers, warehouse clubs, online grocery services, and mass retailers. Competitors include Walmart, Kroger, Giant Food Stores, ALDI, Hannaford, Shaw’s, Wegmans, ShopRite, Whole Foods Market, Costco, Target, and Amazon Fresh.
Customers often compare grocery companies when dealing with prices, sale items, digital coupons, inventory, pickup and delivery, pharmacy service, checkout speed, rewards, product quality, food safety, store cleanliness, and corporate complaint handling.
Related Resources
- Official Stop & Shop Website
- Stop & Shop Contact and Help
- Stop & Shop Store Locator
- Stop & Shop Pharmacy
- Stop & Shop Online Account
- Stop & Shop Digital Coupons
- Stop & Shop Gift Cards
- Ahold Delhaize USA Contact Page
- Ahold Delhaize – Stop & Shop Brand Page
- ChargeOnMyCard.com – use this if you see an unfamiliar Stop & Shop, grocery, pickup, delivery, pharmacy, gift card, or online order charge on your card
- ThinkItsAScam.com – use this for fake Stop & Shop coupons, gift card scams, grocery delivery texts, refund scams, phishing emails, and suspicious support numbers
- ZeroStars.org – share broader company reviews and complaints
Frequently Asked Questions
Where is the Stop & Shop corporate office?
The Stop & Shop corporate office is located at 1385 Hancock Street, Quincy, MA 02169.
Where is Stop & Shop headquarters?
Stop & Shop headquarters is in Quincy, Massachusetts. The headquarters address is 1385 Hancock Street, Quincy, MA 02169.
What is the Stop & Shop corporate office phone number?
The Stop & Shop Quincy office phone number commonly listed for headquarters is +1-617-380-8000. For customer service, call +1-800-767-7772.
What is the Stop & Shop customer service phone number?
The Stop & Shop customer service phone number is +1-800-767-7772.
Is Stop & Shop owned by Ahold Delhaize?
Yes. Stop & Shop is part of Ahold Delhaize USA, which is part of Ahold Delhaize.
How do I file Stop & Shop corporate complaints?
Start with the store manager or the correct Stop & Shop customer support route. If the issue remains unresolved, call +1-800-767-7772 or send a written complaint to The Stop & Shop Supermarket Company LLC, 1385 Hancock Street, Quincy, MA 02169.
Who handles Stop & Shop digital coupon complaints?
Start with the store customer service desk if you are still in the store. Keep your receipt and coupon screenshots, then contact Stop & Shop customer service if the discount was not corrected.
Who handles Stop & Shop pickup or delivery complaints?
Pickup and delivery complaints should be handled through Stop & Shop online grocery support or by calling +1-800-767-7772 with the order number, store location, receipt, and issue details.
Who handles Stop & Shop pharmacy complaints?
Pharmacy complaints should start with the pharmacy department at the specific Stop & Shop store. For serious or unresolved pharmacy concerns, preserve records and consider contacting the state pharmacy board.
What should I do if Stop & Shop advertised an item but the store was out?
Keep the circular, sale sign, app screenshot, and store details. Ask the store manager whether the item can be restocked, substituted, or handled with a rain check or other store-approved correction.
What should I do if I bought spoiled meat or a poor-quality product?
Keep the receipt, packaging, label, expiration date, and photos. Contact the store manager as soon as possible. For serious food safety concerns, contact Stop & Shop support and the local health department if appropriate.
What should I do if I see an unfamiliar Stop & Shop charge?
Compare the charge with in-store purchases, pickup orders, delivery orders, pharmacy transactions, gift cards, or online account activity. If you still do not recognize it, contact Stop & Shop customer service and your card issuer.
How can I avoid fake Stop & Shop coupons or grocery scams?
Use StopandShop.com, the official Stop & Shop app, and verified customer support routes. Be cautious with fake coupon texts, gift card offers, refund messages, suspicious delivery links, and anyone asking for banking codes, passwords, or gift card numbers.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, phone number, complaint, and review information to help readers find the correct escalation path. For Stop & Shop, we focus on headquarters details, customer support routes, store complaint steps, Ahold Delhaize ownership context, related COH grocery pages, and reader-submitted review themes. We are not affiliated with Stop & Shop.
Page Update Note
This page was updated on June 26, 2026 to verify Stop & Shop corporate office information, improve customer service routing, add Ahold Delhaize USA context, expand complaint escalation guidance, summarize current review themes, include scam-warning information, and add related COH grocery and retail links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Stop & Shop, The Stop & Shop Supermarket Company LLC, Ahold Delhaize USA, Ahold Delhaize, or any Stop & Shop store or pharmacy. This website is for informational, review, feedback, ratings, and complaint purposes only. Company names, trademarks, service marks, and logos belong to their respective owners.
Share Your Experience
Have you contacted the Stop & Shop corporate office, Stop & Shop headquarters, customer service, a local store manager, pharmacy, pickup and delivery support, or Ahold Delhaize USA about a complaint? Share your experience below to help other readers understand how Stop & Shop handles digital coupons, advertised items, refunds, product quality, food safety, pickup orders, delivery issues, pharmacy concerns, employee issues, and corporate escalation.