Burger King is a global quick-service restaurant chain headquartered in Miami, Florida. The company is known for flame-grilled hamburgers, including the Whopper, along with chicken sandwiches, fries, breakfast products, desserts, drinks, mobile ordering, delivery, and its Royal Perks loyalty program.
Consumers commonly search for the Burger King corporate office address or phone number when they need assistance with an incorrect order, missing food, refund, restaurant employee interaction, food-quality concern, mobile-app problem, Royal Perks account, delivery order, gift card, franchise complaint, or another unresolved customer-service issue.
How to Contact Burger King Corporate Office
Burger King provides separate contact options for Guest Care, mobile orders, Royal Perks, restaurant feedback, media inquiries, careers, franchising, and parent-company matters.
- Company Name: Burger King Company LLC
- Burger King and RBI U.S. Headquarters: 5707 Blue Lagoon Drive, Miami, FL 33126
- Former Burger King Office: 5505 Blue Lagoon Drive, Miami, FL 33126
- Burger King Guest Care: 1-888-218-7853
- Burger King President Feedback Line: Call or text 1-305-874-0520
- Burger King Help Center: Burger King Guest Support
- Submit a Guest Care Request: Contact Burger King Guest Care
- Official Website: BK.com
- Restaurant Locator: Find a Burger King Restaurant
- Royal Perks: Burger King Royal Perks
- Careers: Burger King Careers
- Franchise Information: Burger King Franchising
- Media Email: me************@*****er.com
- Parent Company: Restaurant Brands International Inc.
- Parent Company Stock Symbol: NYSE and TSX: QSR
The current Guest Care number is 1-888-218-7853. Burger King directs customers to this number or its online request form for help with orders, accounts, payments, app problems, and recent restaurant experiences.
The number 1-866-394-2493 appears in older Burger King materials and online directories but is not the primary Guest Care number shown in the current Burger King Help Center.
The number 1-305-378-3000 also appears in older corporate-office listings. Because Burger King does not prominently publish it as its current Guest Care or headquarters number, customers should begin with the current support channels listed above.
Burger King President Feedback Line
In February 2026, Burger King announced that guests could call or text Burger King U.S. and Canada President Tom Curtis at 1-305-874-0520 to share feedback about their experiences.
Burger King stated that Curtis would personally take as many calls as possible and that messages would be reviewed and responded to. This line is intended for guest feedback and should not replace Guest Care for immediate order, payment, app, or account problems.
Because this is a special company feedback initiative, its availability and purpose may change. Customers should retain a copy of any text message and also submit unresolved transaction complaints through the regular Guest Care system.
How to Escalate a Burger King Complaint
The most effective complaint process depends on whether the concern involves a restaurant visit, drive-thru order, mobile order, delivery, payment, Royal Perks account, employee interaction, or independently owned franchise.
- Contact the Burger King restaurant where the order or incident occurred and ask to speak with the manager or general manager.
- Keep the receipt, order number, restaurant address, store number, visit date, approximate time, photographs, and names of employees involved.
- Clearly explain what happened and state the resolution being requested, such as replacement food, a refund, rewards adjustment, payment correction, or management response.
- If the restaurant does not resolve the concern, call Guest Care at 1-888-218-7853 or submit the official online request form.
- Include the exact Burger King location because nearly all Burger King restaurants are independently owned and operated by franchisees.
- Ask for a case or reference number and retain screenshots or copies of the complaint and response.
- If necessary, request review by the franchise owner, district manager, regional representative, or appropriate Burger King support department.
- For broader feedback about the brand, customers may also call or text the Burger King president feedback line at 1-305-874-0520.
Many complaints require participation from the local franchise owner because franchisees generally control restaurant staffing, management, refunds, operating hours, and daily service.
Do not publish complete payment-card numbers, account passwords, verification codes, gift-card numbers, home addresses, employee identification numbers, or other sensitive personal information in a public review.
How to Request a Burger King Refund
Customers who receive an incorrect, incomplete, cold, damaged, or otherwise unsatisfactory order should contact the restaurant promptly.
Have the following information available:
- The restaurant address or store number
- The purchase date and approximate time
- The receipt or mobile-order number
- The items ordered
- The items actually received
- The payment method
- Photographs when relevant
- The delivery company, if applicable
If the local restaurant agrees to issue a refund, ask:
- Whether the refund will return to the original payment method
- Whether the refund will be processed by the restaurant or delivery company
- How long the refund should take
- Whether written confirmation will be provided
- Whether a replacement or account credit is being offered instead
Keep the receipt and written confirmation until the refund appears.
Burger King Delivery Complaints
Burger King delivery orders may be fulfilled by Burger King, DoorDash, Uber Eats, or another third-party delivery provider, depending on the location and ordering method.
For a missing, damaged, cold, late, or incorrectly delivered order:
- Review the digital receipt to identify which company processed the transaction.
- Take photographs of the food, packaging, delivery location, and receipt when useful.
- Report the issue through the app or website used to place the order.
- Contact the Burger King restaurant if the problem involves food preparation or missing restaurant items.
- Contact the delivery company if the order was taken to the wrong address, left in an unsafe location, or never delivered.
- Retain all chat messages, refund promises, and case numbers.
Customers may need to contact both Burger King and the delivery company because the restaurant may prepare the food while the outside provider controls the driver, delivery, payment, or refund.
Burger King Mobile Orders and App Support
Customers can place qualifying pickup and delivery orders through BK.com and the Burger King app.
Mobile-order complaints may involve:
- An order sent to the wrong restaurant
- A restaurant that appears closed after payment
- A duplicate charge
- A canceled order
- An unavailable menu item
- Missing customization
- Incorrect pickup instructions
- An app error
- A refund that has not arrived
- Royal Perks Crowns that were not credited
Mobile orders are generally sent directly to the restaurant selected by the customer. Before completing payment, verify the restaurant address, pickup method, order details, and estimated time.
If a mobile order cannot be fulfilled, ask whether the restaurant can cancel it directly or whether Guest Care must process the refund.
Burger King Royal Perks
Royal Perks is Burger King’s loyalty program. Members can earn Crowns on eligible purchases and redeem them for qualifying menu items.
Burger King currently advertises:
- Ten Crowns for every eligible dollar spent
- Digital offers
- Rewards that can be redeemed for menu items
- Bonus challenges
- Birthday benefits
- Earning and redeeming Crowns on qualifying delivery orders
Crowns may take up to 24 hours to appear. Customers with missing Crowns should retain the receipt and contact Guest Care after the stated processing period.
Royal Perks concerns may include:
- Missing Crowns
- An unavailable reward
- A coupon that did not apply
- Duplicate accounts
- Login problems
- An incorrect birthday
- A reward expiring sooner than expected
- A restaurant that does not accept a promotion
When requesting support, provide the account email, restaurant location, purchase date, order number, receipt, and screenshots. Never provide the account password.
Burger King Offers and Coupons
Offers may be available through the Burger King app, BK.com, emails, advertising, printed coupons, or local restaurant promotions.
Promotions may have restrictions involving:
- Participating restaurants
- Expiration dates
- Minimum purchases
- Mobile or online ordering
- One offer per transaction
- A required Royal Perks account
- Delivery exclusions
- Geographic availability
- Specific menu items or meal periods
Before placing an order primarily because of a promotion, review the terms and confirm that the selected restaurant participates.
Keep a screenshot of the offer and the checkout page if the expected discount does not apply.
Burger King Gift Cards
Burger King sells physical and digital gift cards. Gift-card concerns may involve activation, an incorrect balance, a damaged card, a rejected transaction, online-order restrictions, or suspected fraud.
Customers requesting help should retain:
- The original purchase receipt
- The activation receipt
- The partial gift-card number
- The remaining balance
- The restaurant and transaction date
- Any error message or declined receipt
Never post the complete gift-card number or PIN publicly. Anyone who asks for Burger King gift cards as payment for taxes, fines, utilities, bail, debts, technical support, or an emergency is likely attempting a scam.
Food Quality and Food Safety Complaints
Customers may contact Burger King about food that appears undercooked, contaminated, improperly stored, spoiled, allergen-related, or affected by a possible foreign object.
For a serious food concern:
- Stop eating the item.
- Keep the receipt and packaging.
- Photograph the food and suspected problem.
- Contact the restaurant manager immediately.
- Submit a report through Burger King Guest Care.
- Keep the product refrigerated or otherwise preserved when safe and appropriate.
- Seek medical or dental attention when necessary.
- Report urgent food-safety concerns to the appropriate local health department.
Do not send or discard the item until Burger King, a healthcare professional, or the appropriate authority provides instructions.
Consumers with food allergies should review Burger King’s current ingredient and allergen information before ordering. Restaurants use shared preparation and cooking areas, so cross-contact may occur.
About Burger King
Burger King was founded in Miami in 1954 by James McLamore and David Edgerton. The founders developed the restaurant concept after becoming involved with an earlier chain known as Insta-Burger King.
The Whopper was introduced in 1957 and became the company’s signature product. Burger King later expanded through franchising across the United States and international markets.
- Founded: 1954
- Founders: James McLamore and David Edgerton
- Headquarters: Miami, Florida
- President of Burger King U.S. and Canada: Tom Curtis
- Parent Company: Restaurant Brands International
- Parent Company CEO: Joshua Kobza
- Restaurant Network: More than 19,000 locations
- Geographic Reach: More than 120 countries and U.S. territories
- Business Model: Primarily independently owned franchise restaurants
- Signature Product: The flame-grilled Whopper
- Primary Products: Hamburgers, chicken sandwiches, breakfast, fries, sides, desserts, drinks, and kids’ meals
Who Owns Burger King?
Burger King is owned by Restaurant Brands International Inc., commonly known as RBI.
RBI was created in 2014 through the combination of Burger King and Tim Hortons. The parent company later added Popeyes and Firehouse Subs to its restaurant portfolio.
Restaurant Brands International is publicly traded on the New York Stock Exchange and Toronto Stock Exchange under the symbol QSR.
Although Burger King is owned by RBI, the Burger King brand remains headquartered in Miami.
Who Is the President of Burger King?
Tom Curtis is president of Burger King U.S. and Canada. He was appointed to the position in October 2021 after serving as the brand’s chief operating officer.
Curtis previously spent decades with Domino’s as a franchisee and corporate operations executive.
His responsibilities include Burger King’s U.S. and Canadian restaurant operations, franchise relationships, restaurant development, modernization, guest experience, and long-term growth strategy.
Who Is the CEO of Burger King?
Burger King does not currently identify a separate brand chief executive officer for its U.S. business. Tom Curtis serves as president of Burger King U.S. and Canada.
Joshua Kobza is chief executive officer of Restaurant Brands International, Burger King’s parent company.
How Many Burger King Restaurants Are There?
Burger King operates more than 19,000 locations across more than 120 countries and U.S. territories.
The restaurant count changes as new locations open, existing restaurants close, franchise agreements change, and the company enters or exits individual markets.
Customers should use the official Burger King locator to verify that a restaurant is currently open and to confirm its telephone number, operating hours, ordering methods, and available services.
Are Burger King Restaurants Franchised?
Nearly all Burger King restaurants are independently owned and operated by franchisees. Some franchisees own one restaurant, while larger operators manage dozens or hundreds of locations.
Franchise owners are generally responsible for:
- Hiring and supervising employees
- Restaurant management
- Food preparation and order accuracy
- Local cleanliness and maintenance
- Refunds and replacements
- Local operating hours
- Compliance with health and employment laws
- Day-to-day customer service
Burger King and Restaurant Brands International provide the brand, trademarks, menu systems, advertising, technology, training, restaurant standards, supply systems, and franchise support.
This structure can affect complaint handling because the local franchise owner may need to approve a refund or employment resolution even when the complaint is submitted through Burger King Guest Care.
Burger King’s Restaurant Modernization Strategy
Burger King introduced its Reclaim the Flame strategy to improve advertising, restaurant operations, franchisee profitability, restaurant appearance, and the overall guest experience.
The company and its franchisees have invested in restaurant remodels, updated equipment, digital ordering, drive-thru improvements, marketing, menu quality, and employee operations.
Burger King has also placed greater emphasis on gathering and responding to guest feedback, including its 2026 direct-feedback initiative involving the president of Burger King U.S. and Canada.
Burger King Menu
Menu availability varies by restaurant, but Burger King products may include:
- Whopper sandwiches
- Cheeseburgers and hamburger meals
- Original Chicken Sandwiches
- Royal Crispy Chicken sandwiches
- Chicken Fries
- Chicken nuggets
- French fries and onion rings
- Breakfast sandwiches and platters
- Impossible Whopper and selected meat-free options
- Kids’ meals
- Soft drinks, coffee, shakes, and frozen beverages
- Cookies, pies, soft-serve desserts, and limited-time products
Prices, ingredients, promotions, portion sizes, breakfast hours, and available menu items can differ by location.
Burger King Reviews, Complaints and Customer Feedback
Recent reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences involving restaurant service, wait times, order accuracy, third-party delivery, food quality, and difficulty reaching corporate support.
Current review themes include:
- Incorrect orders: Customers have described waiting for food and then receiving an order that did not match what was purchased.
- Long wait times: One reviewer reported waiting approximately 15 to 20 minutes after being asked to pull forward before receiving an incorrect order.
- Third-party delivery problems: A frequent customer reported that DoorDash repeatedly delivered Burger King orders to the wrong apartment building.
- Food-safety and foreign-object allegations: One customer alleged that an earring back was found in a cheeseburger and caused a broken tooth.
- Difficulty reaching corporate support: Some customers have described trouble locating a current telephone number or reaching someone who could address a serious concern.
- Positive restaurant service: A customer praised an Aurora, Colorado, restaurant for friendly counter service, prompt preparation, and an employee who brought the meal to the table.
- Positive response to company changes: One visitor praised Burger King’s newer advertising approach and expressed hope that operational improvements would encourage former customers to return.
These submissions describe individual experiences at particular Burger King locations. They do not establish conditions throughout the entire Burger King system.
Customer experiences can vary considerably because restaurants have different franchise owners, managers, employees, staffing levels, building conditions, and delivery providers.
As additional reviews are submitted, this section can be updated to identify broader patterns involving order accuracy, drive-thru service, delivery, refunds, restaurant cleanliness, app performance, Royal Perks, and complaint follow-up.
Burger King’s Competitive Landscape
Burger King competes in hamburgers, chicken, breakfast, value meals, drive-thru service, delivery, mobile ordering, loyalty programs, and franchised quick-service restaurants.
Three of Burger King’s largest competitors include:
- McDonald’s Corporate Office – McDonald’s competes through a larger global restaurant system, hamburgers, breakfast, fries, mobile ordering, delivery, rewards, and extensive advertising.
- Wendy’s Corporate Office – Wendy’s competes through hamburgers, chicken sandwiches, breakfast, value promotions, digital ordering, rewards, and drive-thru service.
- KFC Corporate Office – KFC competes primarily through chicken meals, sandwiches, sides, delivery, mobile ordering, and a large international franchise network.
Burger King also competes with regional and national hamburger chains, including:
- Checkers and Rally’s Corporate Office – Checkers and Rally’s compete through burgers, fries, value meals, late hours, and drive-thru-focused restaurants.
- Whataburger Corporate Office – Whataburger competes through made-to-order burgers, breakfast, chicken, regional loyalty, mobile ordering, and extended operating hours.
Other competitors include Sonic Drive-In, Culver’s, Jack in the Box, Carl’s Jr., Hardee’s, In-N-Out Burger, Five Guys, Shake Shack, Dairy Queen, and local hamburger restaurants.
Related Burger and Fast-Food Corporate Office Pages
- McDonald’s Corporate Office
- Wendy’s Corporate Office
- KFC Corporate Office
- Checkers and Rally’s Corporate Office
- Whataburger Corporate Office
- Sonic Drive-In Corporate Office
- Five Guys Corporate Office
- Shake Shack Corporate Office
Related Restaurant Brands International Companies
Additional Burger King Customer Resources
- Burger King Customer Service Numbers, Reviews and Complaints
- Burger King Help Center
- Submit a Burger King Guest Care Request
- Find a Burger King Restaurant and Phone Number
- Burger King Royal Perks Information
- Search Burger King Jobs
- Burger King Franchise Information
Frequently Asked Questions About Burger King
Where is the Burger King corporate office?
Burger King and its parent company’s U.S. operations are headquartered at 5707 Blue Lagoon Drive, Miami, FL 33126.
Is Burger King still headquartered at 5505 Blue Lagoon Drive?
5505 Blue Lagoon Drive is the former Burger King headquarters address. Current Burger King and Restaurant Brands International materials use 5707 Blue Lagoon Drive.
What is Burger King’s customer-service phone number?
Burger King Guest Care can currently be reached at 1-888-218-7853.
How do I file a complaint with Burger King?
Begin with the manager of the restaurant involved. If the concern is not resolved, call Burger King Guest Care or submit the official online request form with the restaurant location, visit date, order number, receipt, and requested resolution.
Can I contact the Burger King president?
Burger King announced a guest-feedback line in February 2026 allowing customers to call or text President Tom Curtis at 1-305-874-0520. The initiative may change, so unresolved transaction complaints should also be submitted through Guest Care.
What happened to the 1-866-394-2493 Burger King number?
The number appears in older Burger King materials and directories. The current Burger King Help Center lists 1-888-218-7853 as the Guest Care number.
How do I request a Burger King refund?
Contact the restaurant that processed the order and retain the receipt. For mobile or delivery orders, also submit the issue through the app, website, or delivery provider that processed the payment.
Who owns Burger King?
Burger King is owned by Restaurant Brands International, which also owns Tim Hortons, Popeyes, and Firehouse Subs.
Who is the president of Burger King?
Tom Curtis is president of Burger King U.S. and Canada.
Who is the CEO of Burger King?
Burger King does not currently identify a separate U.S. brand CEO. Tom Curtis serves as brand president, while Joshua Kobza is CEO of parent company Restaurant Brands International.
How many Burger King restaurants are there?
Burger King operates more than 19,000 restaurants across more than 120 countries and U.S. territories.
Are Burger King restaurants independently owned?
Nearly all Burger King restaurants are owned and operated by independent franchisees.
How do I contact a specific Burger King restaurant?
Use the official Burger King restaurant locator to find the location’s address, telephone number, hours, ordering options, and available services.
How do I report an incorrect Burger King order?
Contact the restaurant immediately and provide the receipt or order number. If the restaurant does not resolve the concern, contact Guest Care and include the restaurant location and purchase details.
How do I report a Burger King delivery problem?
Review the receipt to determine whether Burger King or a third-party delivery company processed the order. Report food-preparation issues to the restaurant and delivery-location issues to the delivery provider.
How do I report missing Royal Perks Crowns?
Allow up to 24 hours for eligible Crowns to appear. If they remain missing, contact Guest Care with the receipt, account email, restaurant location, and purchase date.
How do I report a Burger King food-safety concern?
Notify the restaurant manager and Burger King Guest Care. Keep the receipt, food, packaging, and photographs. Serious concerns may also be reported to the local health department.
How late is Burger King open?
Operating hours vary by restaurant. Some locations operate 24 hours, while others close overnight or have shorter breakfast, dining-room, drive-thru, or holiday schedules.
How do I apply for a Burger King job?
Visit the Burger King careers website or contact the individual restaurant. Hiring, pay, benefits, and employment policies may vary because most locations are independently franchised.
How do I open a Burger King franchise?
Visit the official Burger King franchising website to review qualifications, development opportunities, restaurant requirements, and the application process.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns involving orders, wait times, delivery, food quality, refunds, rewards, management, and franchise operations.
Corporate addresses, telephone numbers, restaurant locations, ownership structures, promotions, and support procedures can change. Visitors should verify important information through Burger King before mailing documents, providing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Burger King Company LLC, Restaurant Brands International, any Burger King franchise owner, or any delivery provider.
Burger King, Whopper, Royal Perks, Have It Your Way, and related names and logos are trademarks of their respective owners. Corporate and restaurant information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Burger King Experience
Have you contacted Burger King Guest Care, worked with a restaurant manager, requested a refund, used Royal Perks, placed a mobile or delivery order, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the restaurant location, approximate visit date, order method, type of concern, customer-support channel used, whether Burger King responded, and whether the issue was resolved.
Do not include payment-card numbers, passwords, verification codes, complete order numbers, gift-card numbers, home addresses, employee identification numbers, or other sensitive personal information.
