Reach Giant Corporate Office Headquarters 

Giant, Location 3336 Wisconsin ave NW Washington DC 20006, are loosing carts to the apts. Look into the cost of carts and get brakes installed on your carts. the apartments in the area are now storage for Giant shopping carts. The ROI should be less then a year. Carts are what $800 a piece or something ridicules like that.

Giant, Frustrating Digital Coupon Experience. Digital coupons at Giant are consistently frustrating. I rarely go through checkout without some kind of issue — and I’m not alone. Most people I talk to have had similar problems. The coupons don’t always apply as expected, and poor phone reception in the store makes it hard to fix things on the spot. Today it was the shrimp. When the discount didn’t come off, I told the clerk to keep it — and ended up leaving all my groceries behind. I went to Weis instead. Unfortunately, this isn’t the first time I’ve had to do that. Whoever designed this system may not realize that many people don’t have the time (or the tech-savviness) to “shop before they shop.” It can be especially difficult for seniors and others who aren’t as comfortable navigating apps. Plus, you lose out on impulse purchases, which seems like a loss for the store too. At the very least, digital discounts should be easier to access and verify — or better yet, automatically applied at checkout. A customer-friendly solution is long overdue.

Giant, Self Check Out lanes are a joke and very frustrating and I’m sure other customers are on board with me. Out of 8 or 9 lanes for SELF checkout at each (store 6519) and the store located (10 Self Checkout Lanes) on Knapp Road in North Wales, PA only two lanes are cash at each store. That’s bad, but the worse is one line to used for Self Check Out and Credit. So if I want cash and the person behind me wants credit, I’m asked to move along since there is register available. But That Open Register Is For Credit and I want cash!!! It creates an adversarial dialog between customers.

Giant, Discontinuing Bran Muffins!! First, You are my go to for groceries almost without exception. I was today coldly informed you stores would no longer be offering Bran Muffins in the bakery dept. I know they were selling cause often times they were in short supply. This is sad. Bran muffins were the only, low sugar, healthy muffins you offered. Every other muffin is not only full of sugar, but most are also coated with it. What is a health conscious, diabetic supposed to do? Go somewhere else for healthy products? Or start making my own muffins, I guess. And one more thing. You know most elderly people do not feel comfortable using Apps for coupons, and so they cannot take advantage of your sales even though they are the most impacted by fixed incomes. Maybe a valid ID or Drivers License with DOB over 65 could be an acceptable universal coupon for any on sale item. That ought to be pretty simple to do and would be much appreciated by alot of your elderly customers. Thank you Honest.

Giant, No check out lanes available, only self check out. We visited the Hanover, PA. location tonight to get groceries. We went a little later than usual. There were zero check out lanes open, self check out was the only option. Purchasing $300+ in groceries through self check out is not easy. I had 21 bags. It only holds three bags at a time. The moment you remove a bag the whole thing shuts down and expects a manager override. I was stressed and annoyed. Why am I expected to ring up my groceries, bag them, and navigate your system not made to check out that many groceries? It is set up to think you are stealing the items, if you don’t trust the customer who is required to use self check out, then open up lanes for customers buying large amounts of groceries. I know this email will do nothing. Every year customer service gets worse and worse. It is your business and if I don’t like it I can go elsewhere. Teenagers don’t want to work and employees are hard to find. I deal with this everyday with my own business. But surely you can find one person to cash out customers. I saw three in the parking lot on their phones. Have a great night.