Reach Giant Corporate Office Headquarters 

Giant, No check out lanes available, only self check out. We visited the Hanover, PA. location tonight to get groceries. We went a little later than usual. There were zero check out lanes open, self check out was the only option. Purchasing $300+ in groceries through self check out is not easy. I had 21 bags. It only holds three bags at a time. The moment you remove a bag the whole thing shuts down and expects a manager override. I was stressed and annoyed. Why am I expected to ring up my groceries, bag them, and navigate your system not made to check out that many groceries? It is set up to think you are stealing the items, if you don’t trust the customer who is required to use self check out, then open up lanes for customers buying large amounts of groceries. I know this email will do nothing. Every year customer service gets worse and worse. It is your business and if I don’t like it I can go elsewhere. Teenagers don’t want to work and employees are hard to find. I deal with this everyday with my own business. But surely you can find one person to cash out customers. I saw three in the parking lot on their phones. Have a great night.

Giant, I like to commucation with staff with my skills I am good and be apart of the team.

Giant, Seemingly cryptic message in box of Giant store brand K-cups. I opened up a box of Giant store brand k-cups to notice a small piece of paper. I’ve attached a photo … it appears to be something political? Nonetheless, it’s inappropriate & disturbing! I would certainly appreciate an explanation.

Giant, Improperly trained staff. At Oak avenue on Aldan had Birds Eye Steamed Vegetables on sale 4 for$5. Customer service berated the customer and refused to honor the price. First the associate said they were the wrong weight. Wrong – right weight. Then manager came after having the customer wait for 30 minutes and still did not honor the price. This is terrible.

Giant Sold a Fraudulent VISA Gift Card and Refuses to Refund. Giant, I purchased a $150 VISA gift card on December 23, 2024, at the Giant on Arlington Road (Store #0327) in Bethesda as a gift for a caregiver. Unfortunately, the card was fraudulent, and the store refuses to issue a refund. To make matters worse, Giant has no clear way to report these issues beyond leaving a review. When I called Customer Care on February 11, 2025, they were unhelpful and simply transferred me to the card issuer’s fraud department, which does not assist customers directly. I visited the store twice, and the manager admitted the card was fraudulent but claimed he could not process a refund. Instead, he kept the card to “continue his research.” Now, I’m out $150, plus service fees, and still need to replace the gift for my caregiver. This is completely unacceptable. I will never purchase another gift card from Giant again!