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Holiday Inn, Termites! My stay for a few hours was a nightmare at the Holiday Inn Express 1150 West Prien Lake Road in Lake Charles, LA for my husband and I on 6-15-25 Father’s Day weekend. We stayed in room 126 and after returning from a long and beautiful day, we were getting ready to shower and was greeted by termites in the bathroom and on a lamp shade on the dresser. We immediately got dressed and packed our clothes, but, before leaving we went to the front desk to get the worker to show him the termites, and his name was Chris, and the first thing he said (termites) without getting a close look at them. By this being Father’s Day weekend there was no hotels to accommodate us. We book this room through Expedia for a cheaper price and this hotel needs to be close down until this major problem has been resolved. We are so disappointed with this hotel because the clerk was very aware of the termites. I have plenty of pictures to validate the termites in the room!

Holiday inn Express, Leisure Traveler 1 nite stay 4.24.25. Lincoln NE on Wildcat Drive charged me for 2 nites even though I booked 1 nite and have a receipt for $120.88 they charged my credit card $272.98! After 4 phone calls to that location, I finally filed a dispute with my credit card company for the overcharge to get the $171.90 overchge back!! Have stayed at many Holiday Inn Expresses many times for many years, (including this Lincoln location), but very frustrated with this stay and overcharge!! I Would not recommend this location to anyone!!

Holiday Inn Express, Reservation Issues. I always book my reservations through the Rewards App. we were on a long trip through Texas, New Mexico, Colorado, Kansas which resulted in booking numerous rooms. We stayed in numerous Holiday Inn Express along the way. We stayed in Las Vegas, NM on April 26-27. I booked our next Stay which was to be April 27-28 in Canon City, CO. Unfortunately because I was tired, i didn’t double check the dates on the reservation and accidentally put in the same date that I was already staying in. I did not know this until I tried to check in the next night at Canon City, CO. They let me get a room under a new reservation but would not refund my money for the previous one I missed. I contacted the complaint dept which automatically sent me to the email of the general manager of Canon City, CO Holiday Inn Express. I received a standard basic response staying basically to bad. I understand there are rules but there should be exceptions to every rule. It is obvious I did stay in a Holiday Inn Express that night just in another city. it was truly an honest mistake in my part and I Am Very Disappointed in the response I received. Since I got home, I wanted to make a formal complaint but when I put the reservation number in of the original mistake one, it’s no longer in their system but all of my other stays are there, Hmmmm…… sounds fishy to me. So from now in, we will find accommodations with another company and we always use Holiday Inn Express.

Holiday Inn Express, Canceling and changing reservations. 1st Complaint: I booked a Double Queen room on my App February 2024, and somehow it defaulted back to one person while making my reservation, I always check rates and go back and forth between Apps and screens, so it must have defaulted back in those moments. You would figure since I selected the two beds and received a conformation for two beds that you wouldn’t even worry about the number of people selected. Obviously if someone selects two beds (which is a higher rate) common sense would tell someone that they didn’t select the correct amount of people staying. My daughter (15 yrs old) had wrestled in a high school wrestling tournament all day long (she was tired and sore) and then we had to travel over an hour to Stillwater, so it was around 11:30 pm or so when we arrived to check in. Nothing is said to me, I Did not receive a phone call Ever to question the number of people (I could have been called after the reservation was confirmed, the day before, that day or anytime for that matter). We check in (not a word is said about changing my room), they give us our keys and upon entering the room it is a one king bedroom. I go back downstairs, and they tell me they changed my room because of only have one person selected and they are out of rooms. They have already charged my card and now I can’t afford to go anywhere else, and my daughter had to sleep on a small couch after wrestling all day. She had a 2-hour softball practice the next day in Stillwater and got very little sleep. The next morning the manager admits someone should have called me and asked before making the change, and all she could do was offer some extra points to my account. 2nd Complaint: Nashville Airport. I have booked at this Hotel in the past. 1st time was good no complaints or issues, and it was April 2024. 2nd stay May 2024 the air conditioning in our room did not work, no help, very unfriendly staff, told us they have no other rooms. The next morning, I complain to manager & receive very little response. Not even a sorry or any extra points…Nothing!!!! We chose to stay at the Nashville-Vanderbilt Downtown for my son’s football season. My son plays football for Vanderbilt University, so we are in Nashville a lot. This last weekend we gave the Airport Hotel another try since it was a lot cheaper than the one close to Vanderbilt and I regret it so much. I booked the Hotel back in January for this last weekend 3/28-3/30. We had a 9-hour drive and left after work on Friday, around 8pm I had my husband call and let the hotel know we would be a late arrival and would be there around 1:00 AM, they said no problem and they would note the account. We arrive around 1:00 AM and I go to check in, the guy working the counter said my reservation had been canceled For Both Nights due to the card on my App being denied. I quickly look at my App and notice it had my old debit card on there (I was scammed over Christmas and had to get a new card, and I forgot to change it on my app to the new card). He then tells me he can rebook me, but I would have to pay the new rate $262 instead of the $150 I had it booked for, then he immediately says, “oh no, we have no rooms left”. He bats his eyes, no sorry, no nothing. Very cold and rude and starts asking the next person if he can help them. Very Rude And Cold! I go outside and call the customer service number online and they tell me “Someone Should Have Called Me” the exact thing the manager in Stillwater told me in 2024!!! No email, no phone call…..Nothing! just canceled my Whole reservation. My husband goes back in and makes the employee call the on-duty manager and she admits on the phone she canceled our reservation and already gave all the extra rooms away! There are no room available anywhere close, so we have to drive 30 Minutes back in from where we just came from and find a room for over $200. We finally got to bed at 3AM. I just can’t not process in my mind your hotel doing this to anyone in the middle of the night and 9 hours away from home (they had to see my address on my reservation), we had our child with us too sitting in a hotel parking for almost an hour searching for a new place to sleep!! Especially your reward members!!! How in the world does a Manger of all things…. not make a phone and take a couple of minutes out of their time to call to say “Hey, I was going to go ahead and charge your card, and it is not working, there must be an error, can you give me your card????” If someone is traveling 9 hours, they are going to have a card that works. We Called and said late arrival – they could have said “we’re going to go ahead and charge your card….. is the card you want to use at check in??? I see you made this reservation months ago, has anything changed with the card you want to use????? It is not hard to treat people with respect and not throw them on the street 9 hours away from home in the middle of the night!!!!!

Holiday Inn Express, The hotel itself is absolutely amazing the details here are excellent and clean. I’m extremely disappointed. I have been here for 2 days and the TVs absolutely are horrible. There is nothing like sitting in a hotel room looking at a black TV or frozen picture. Absolutely has ruined my getaway to relax and enjoy my birthday. The fact I have another day here is really stressing me out for the lack of relaxation. A brand New Hotel how can TVs not work? I wanted to give 5 stars for the Hotel itself is excellent.