Reach Arby’s Corporate Office Headquarters 

Arby’s, We love Arby’s, it is like no other! We are in Farmington, Utah there used to be an Arby’s very close to us on Highway 89. They closed it down because their lease with Burt Brothers expired and they needed the space. There is an opportunity to open one right on about 825 Shepard Lane. The space was occupied by Burger King and has been closed for a couple of years. The space would be ideal for Arby’s! Minimal work to adapt it…Please come back to Farmington, Utah!! We love your sandwiches. We were not sure how to contact you directly…

Arby’s, So dissatisfied! Not worth the money and incredibly dissatisfied and I have always loved Arby’s.

Arby’s, RIP Jamocha shakes. Now your vanilla with lite swirls. I am deeply disappointed as this marks the end of an era. The formula for Jamocha shakes changed over a year ago, and they now lack flavor. They taste like vanilla with swirls that create the illusion of flavor, but in reality, there is none. Between then and now, there were enough experienced employees, managers, and franchisees who could accommodate my request for the traditional shake. Unfortunately, that is no longer the case. On May 11, 2025, for my birthday, I visited all three local Arby’s locations in search of a traditional and flavorful Jamocha shake, requesting one with extra syrup. None of them were able to fulfill my request, and as a result, I made no purchase. Employees stated they could only press the button, and even the manager confirmed that there was no way to recreate the shakes “the way they used to be.” She explained that even pressing the extra syrup button made no difference. I have been an Arby’s customer since 1976, and for over 35 years, the Jamocha shakes were consistently exceptional. It is baffling why the decision was made to compromise on such a cornerstone product of the Arby’s brand.

Arby’s, I gave only a one star because I only received zero service. Arby’s store #5817, Lewisville-Clemmons Rd., Clemmons, NC. Stopped there this evening. No one was working the register. One girl was servicing the drive through; two people that I could see were in the back in the kitchen. A third girl brought items out to place in a heat tray. She just walked by, said hi, not another word, no “someone will be with you shortly”, nothing, she kept walking, went to the back and never came back out. I waited for someone for several minutes but no one came out to take my order. So I left. Very rude! Not sure I will go back to that location. It’s getting harder to find polite workers and a willingness to help, almost everywhere. That’s very poor and unreliable people.

Arby’s, Outstanding customer service! I visited #01027 Summit Ave in Greensboro NC. My friend and I frequently visit. Today we were treated liked VIPs. We truly love the healthy choices that’s available. Larry made sure we felt appreciate for regularly patronizing Arby’s. Thanks for making us feel like Arby’s family. Truthfully.