Reach IHG Corporate Office HQ 

My stay was going well in the beginning until I started noticing that the valet was getting sloppy and very relaxed. I am writing to formally complain about my recent experience with valet provided by IHG on 111 Cone St in Atlanta GA. Towards the second day of the stay I noticed that the staff members doing valet would have attitudes and showed very poor customer service towards myself and other customers. I also noticed that the valet was taking longer than normal to pull cars around. The second night of my stay the car stayed out on the curb long after I checked the car back in. On the last night of my stay I called for the car around 9:20am and came back around 12:30 ish. I received a text at 12:42a that the car had been parked. I realized I left something in the car and requested the car around 1:15am and Did Not received a message about the car being brought to the front until 3:18am. Monday, the next morning, I requested the car around 9:20am to find my car with a pungent marijuana smell, the passenger seat had been moved and laid back, a burn mark above the visor on the driver side. There were ashes and marijuana flakes along the passenger side floor, cigar leaf remnants and the actual marijuana filled cigar in the vehicle causing the pungent odor more and more. Additionally, the phone chargers had been removed from the center console, and my chewing gum was taken from the glove compartment. This is not only irresponsible and disrespectful, but it also raises serious concerns about IHG’s policies regarding employee conduct and vehicle usage. I believe this is a serious issue that needs to be addressed, as it is likely not the first incident of its kind. I need to hear from someone on this matter ASAP!

IHG, Overcharged and cannot resolve. Stayed at IHG property in August 2024 – was overcharged for one night. Hotel asst. manager never took care of crediting claiming I was not charged twice. Spoke to main CS dept. – Rico, on 9/22/24 – told me he could call me back – never heard from him. Spoke to a Vanessa on 10/14/24, same thing – never called me back. She was supposed to reach out to the hotel’s accounting department. This whole thing is a joke to them. It will be resolved – my next step is to contact Elie Maaloof if this is not resolved by 11/1/24!

I must give the IHG’s Gloucester Holiday Inn the saddest rating I have given a hotel/motel in my 50 years of traveling: 1. Air conditioning (AC) is implied and expected, of course, BUT when I checked it on Friday, September 8, 2023, and found the AC broken, no effort was made to fix it…none! I called repeatedly to complain. No one even offered a room switch although I requested it. Yet, England was in a heat wave hitting 32 degrees Centigrade that weekend! When I checked out, I was given a 10% reduction in my room bill! Totally unreasonable for a sadly, uncomfortable stay but it elevated my ranking to an email of 2 on a scale of ten(!)…a 10% higher rating.

2. Your bathtub/shower is in bad need of upgrading to a walk-in shower instead of the old slippery bathtub hazard.

Respectfully submitted.

Was told my room and others like it were being renovated-seems like a common story with this company. I want to know we’re renovations occurring at Staybridge suites off Parkwood drive in Plano, Texas in or around Sept. 1-5?

We booked a 3 night stay at Staybridge in Rochester, NY to visit with our grandchildren. We arrived to find that the hotel was under interior construction. Pool was closed, several areas closed off, workers everywhere with plastic hanging everywhere. We felt that we should have been told when we reserved our stay. Shame on you! We visit every year and loved staying there.