Reach IHG Corporate Office Headquarters 

IHG, If there was a lower star I’d use it. Customer Service is terrible. They hang up on you if you ask to speak to a manager, They say they’ll call you back and don’t. They are useless in solving your points issues. They deducted 72,000 points from our account from a stay 14 years ago. How do they not inform you that you owe 72,000 points from a stay 14 years ago before now. We’ll be changing to another card that offers points.

IHG, My account status. Today I logged into my IHG account and found that I had a balance of Zero points. Upon calling your customer service number, I was told that because my family and I did not travel (and use an IHG hotel) last year that my points expired in January of this year. I did not know that this was a requirement of my membership. We do not travel very much, and I am disappointed with this current situation. Especially since my wife, when she was alive, joined your program many years ago – and after she passed, I continued to use Holiday Inn Express hotels. If I had known the yearly requirement existed, I would have done something to prevent losing our points.

IHG, Communication nightmare, stay became a blame game. Upon arriving at the VOCO hotel, formerly known as the Hills Hotel in Laguna Hills, California, I found the experience nearly perfect, which led me to give them a five-star review. I expected the rest of my day to maintain that same level of service. I informed the staff that I was moving and would potentially be a long-term guest for two weeks to a month. I also expressed my security concerns regarding my card and requested that no charges be applied before receiving approval. Additionally, I asked for all bills to be printed, and that I should receive a copy of each. What seemed like simple requests turned out to be completely impossible. The staff rudely locked me out of my room, gossiped about me in my presence, and made my stay uncomfortable by repeatedly calling my phone, interrupting my business calls, and knocking on my door while ignoring my “Do Not Disturb” sign. All of this occurred over a nominal issue concerning a $50 charge when I had already spent $7,000 for the month. It appeared that the hotel managers and staff did not communicate well with each other, leading to a disconnect between the evening and morning staff. There was never any attempt to apologize, correct, or remedy the situation, never offered any concession for the ongoing errors or losses I incurred as a result, nor did anyone take responsibility at any other time. Instead, it was always a “he said, she said” situation and a constantly changing narrative and reasoning if any. My stay at VOCO Hotel was marked by a serious breakdown in communication and a lack of accountability from the hotel staff. Despite providing clear evidence of errors in the handling of my reservations, such as the unnecessary requirement for a deposit contrary to my membership benefits, the staff, particularly at the front desk, consistently failed to acknowledge their mistakes or provide any form of resolution. Instead, they added to the stress of my experience by treating me with dismissiveness and overt rudeness. Management was unhelpful and seemed uninterested in addressing these issues, resulting in a stay that was not only uncomfortable but also deeply frustrating. Hours of my time were wasted daily, dealing with mismanagement that could easily have been avoided. This is not a hotel I can recommend, as the lack of professionalism and guest care was profoundly disappointing.

IHG, system removed my reward points automatically without alerting me. Dear Corporate officer, My reward points got removed due to account inactivity. I was surprised to see that my rewards points was zero when I tried to book hotel stays today. After talking to the customer reps and supervisor, they said there is no way for them to restore my nearly 80k points. I am extremely disappointed that my points expired and I didn’t even get notified. They said the system sent out automatic 90/50/30 days prior to expired and I never received them. It could go into spam but my point is that I got downgraded due to inactivity and finally points got removed. I had some personal family orderly illness issues to deal with and couldn’t travel during the periods. I hope the corporate officer could restore my points and I will make sure I will stay as a loyal customer going forward. Thank you so much for your consideration.

IHG, Worst Hotel I have ever stayed at in my life. Absolutely disgusting. 1. Get to my room it was dirty. Not cleaned at all. I had to switch rooms. 2. Light out in room. I had to have them bring up a light bulb and change it. 3. Toilet broken. Maintenance had to fix. 4. Dirty and smelly carpets. 5. My room keys not working 2 of the 3 days. Have to come back down for them to fix. 6. Server at hotel restaurant does not put it my food order only my friend because she claims she misunderstood. I said if you are confused you have to ask. 7. Friend had blood on her pillow. Absolutely disgusting.