Reach IHG Corporate Office Headquarters 

My stay was going well in the beginning until I started noticing that the valet was getting sloppy and very relaxed. I am writing to formally complain about my recent experience with valet provided by IHG on 111 Cone St in Atlanta GA. Towards the second day of the stay I noticed that the staff members doing valet would have attitudes and showed very poor customer service towards myself and other customers. I also noticed that the valet was taking longer than normal to pull cars around. The second night of my stay the car stayed out on the curb long after I checked the car back in. On the last night of my stay I called for the car around 9:20am and came back around 12:30 ish. I received a text at 12:42a that the car had been parked. I realized I left something in the car and requested the car around 1:15am and Did Not received a message about the car being brought to the front until 3:18am. Monday, the next morning, I requested the car around 9:20am to find my car with a pungent marijuana smell, the passenger seat had been moved and laid back, a burn mark above the visor on the driver side. There were ashes and marijuana flakes along the passenger side floor, cigar leaf remnants and the actual marijuana filled cigar in the vehicle causing the pungent odor more and more. Additionally, the phone chargers had been removed from the center console, and my chewing gum was taken from the glove compartment. This is not only irresponsible and disrespectful, but it also raises serious concerns about IHG’s policies regarding employee conduct and vehicle usage. I believe this is a serious issue that needs to be addressed, as it is likely not the first incident of its kind. I need to hear from someone on this matter ASAP!

IHG, Overcharged and cannot resolve. Stayed at IHG property in August 2024 – was overcharged for one night. Hotel asst. manager never took care of crediting claiming I was not charged twice. Spoke to main CS dept. – Rico, on 9/22/24 – told me he could call me back – never heard from him. Spoke to a Vanessa on 10/14/24, same thing – never called me back. She was supposed to reach out to the hotel’s accounting department. This whole thing is a joke to them. It will be resolved – my next step is to contact Elie Maaloof if this is not resolved by 11/1/24!

IHG, Communication nightmare, stay became a blame game. Upon arriving at the VOCO hotel, formerly known as the Hills Hotel in Laguna Hills, California, I found the experience nearly perfect, which led me to give them a five-star review. I expected the rest of my day to maintain that same level of service. I informed the staff that I was moving and would potentially be a long-term guest for two weeks to a month. I also expressed my security concerns regarding my card and requested that no charges be applied before receiving approval. Additionally, I asked for all bills to be printed, and that I should receive a copy of each. What seemed like simple requests turned out to be completely impossible. The staff rudely locked me out of my room, gossiped about me in my presence, and made my stay uncomfortable by repeatedly calling my phone, interrupting my business calls, and knocking on my door while ignoring my “Do Not Disturb” sign. All of this occurred over a nominal issue concerning a $50 charge when I had already spent $7,000 for the month. It appeared that the hotel managers and staff did not communicate well with each other, leading to a disconnect between the evening and morning staff. There was never any attempt to apologize, correct, or remedy the situation, never offered any concession for the ongoing errors or losses I incurred as a result, nor did anyone take responsibility at any other time. Instead, it was always a “he said, she said” situation and a constantly changing narrative and reasoning if any. My stay at VOCO Hotel was marked by a serious breakdown in communication and a lack of accountability from the hotel staff. Despite providing clear evidence of errors in the handling of my reservations, such as the unnecessary requirement for a deposit contrary to my membership benefits, the staff, particularly at the front desk, consistently failed to acknowledge their mistakes or provide any form of resolution. Instead, they added to the stress of my experience by treating me with dismissiveness and overt rudeness. Management was unhelpful and seemed uninterested in addressing these issues, resulting in a stay that was not only uncomfortable but also deeply frustrating. Hours of my time were wasted daily, dealing with mismanagement that could easily have been avoided. This is not a hotel I can recommend, as the lack of professionalism and guest care was profoundly disappointing.

IHG, system removed my reward points automatically without alerting me. Dear Corporate officer, My reward points got removed due to account inactivity. I was surprised to see that my rewards points was zero when I tried to book hotel stays today. After talking to the customer reps and supervisor, they said there is no way for them to restore my nearly 80k points. I am extremely disappointed that my points expired and I didn’t even get notified. They said the system sent out automatic 90/50/30 days prior to expired and I never received them. It could go into spam but my point is that I got downgraded due to inactivity and finally points got removed. I had some personal family orderly illness issues to deal with and couldn’t travel during the periods. I hope the corporate officer could restore my points and I will make sure I will stay as a loyal customer going forward. Thank you so much for your consideration.

IHG, Worst Hotel I have ever stayed at in my life. Absolutely disgusting. 1. Get to my room it was dirty. Not cleaned at all. I had to switch rooms. 2. Light out in room. I had to have them bring up a light bulb and change it. 3. Toilet broken. Maintenance had to fix. 4. Dirty and smelly carpets. 5. My room keys not working 2 of the 3 days. Have to come back down for them to fix. 6. Server at hotel restaurant does not put it my food order only my friend because she claims she misunderstood. I said if you are confused you have to ask. 7. Friend had blood on her pillow. Absolutely disgusting.