Reach Hampton Corporate Office 

Hampton, the Lobby is very worn. Disappointed to customers.

Dog problems! As a frequent customer with my wife at the Hampton Inn at Thomasville Georgia, I have noticed a serious issue regarding dogs at the facility. ADA requirements allow for “service animals” which does not mean that all dogs should be allowed. The rooms are smelling like dog dander which are making my stays unacceptable. I also take issue with dogs allowed at the breakfast facility which is unsanitary to say the least. There have been times when dogs eliminated their waste in the rooms and other areas. I have voiced my concerns numerous times and was told that the hotel was bound by company policy and is aware that many others have also complained. Staff is not at fault here. Once dander gets into the A/C unit and carpet there’s not much that can be done other than replacing them. My suggestion is to limit dogs only for “service animals” or designate and limit pet friendly rooms to the first floor only so that at least the elevator and upper floors can remain free from dog waste.

Hampton Inn, Double charged. We was at a bowling tourament in Springfield Missouri in Oct. and I booked 4 rooms for 1 night. When we left the next day everyone paid for there room. When I got home a couple of days later I checked my credit card and had been charged for two rooms that had been paid for and I had all the receipts. So I called the hotel and talked a person and told them that the rooms were paid for by the people who had the rooms and I had all the receipts. He asked me for the confirmation numbers for the rooms which I gave him. He said he was busy and would get back to me. I waited and called him back and which time he told me I was charged because they was two rooms that was no shows, I told him I had receipt for all the rooms and he asked me again the the confirmation numbers again which this time I told him the confiramation number and how each room was paid by. He said he would look in to it and get back to me. A week has passed and I havent heard from him again but I have called my credit card company about it. I Will Not Be Staying At Another Hampton Inn Again!!!

Hampton, Our wedding Wedding Party stayed at 4971 Calypso Cay Way, Kissimmee, FL. We booked 10 rooms thinking low season and also we all could stay there. The ladies at the front desk were pleasant but the event cordinator was not too friendly and also we the newlyweds didnt get any discounts. People other people used other hotels because of the discounts given. This is a new hotel I was thinking my family and friends were going to have a good rate. I live here in Orlando my family came from New Jersey and Puerto Rico, no problems with your staff only with your event coordinator she needs to be more cordial.

Hampton Inn, Early checkout and they refuse to refund the days not stayed. We stayed at Carroll Stream, IL. We spotted a guest urinating outside and he threatened to “take care of us” if we told the front desk. We told them, the situation got worse. Afraid for our lives we checked out early. They refuse the refund the advance payment for nights we did not stay. They value a few dollars more than their guests lives.