How To Contact Alfred Angelo Corporate Office Headquaters
Address:
1625 South Congress Avenue Suite 120
Delray Beach, FL 33445 USA
Corporate Phone Number: 1-877-464-6085
Fax Number: 1-800-984-4422
Signature Stores Customer Service: 1-888-218-0044
Independent Stores: 1-877-464-6085
Store Locator: 1-877-726-4356
Email: customercare@alfredangelo.com
Today I went to the Arlington, TX Location and I was helped by Asia and when I say she has the best customer service and she was so much help ! Me and my bestfriend went in there strictly for bridesmaids dresses but because Asia was so helpful I went on and decided to try on wedding dresses as well ! Even though me & my bestfriend together tried on multiple dresses she never got frustrated with us ! I appreciated her help so much and I'm for sure getting my bridesmaids dresses from here and I'm 90% sure I'm getting my wedding dress from there ! Thank you Asia so much !
i just called the location in colorado at 9990 W. 26th Ave, Lakewood, CO 80215
Phone:(303) 232-4500. the lady there was so very rude. i was trying to get the corp ofc ph# and she told me that i had to go online and schedule something in order to even get their phone number. then she hung up on me. i called a location on alameda and the lady there was very pleasant and offered me the phone number for corp ofc without questioning it. the corp ofc ph# is 303-232-2300
This company is absolutely awful ! I was a employee at the store in Jackson and the manager fired me over was having a arguement considering my hours. She was very rude to me and always very unprofessional. Her words " go find another job then" I never have been writing up nor do I have any documents for proof of my insubordinate behavior that she claimed I had toward her. I reached out to the dm and she really just brushed my off with my concerns and told me to talk to a HR consultant. He wasn't much help either! He suppose to been getting back with me the following day but never did . I even sent videos of her insubordinate behavior . Her twerking and grinding on a chair , all the way to the point her underwear is showing ! On the clock! Still nothing was done . Im trying to reach someone that can actually help me! Because this is awful!
So upset with Alfred Angelo. My daughter found the perfect dress there. We paid for the dress and all the accessories AND paid extra to make sure the dress arrive in time. They assured us it will be here. The wedding is in August… My daughter gets a call yesterday telling her that there's an issue and her dress won't be in time for wedding. I can't believe this is happening. We paid for the dress back in May and now you're calling to tell her it won't be here in time. My daughter is upset and now she has to start the process over.
We started our nightmare in April 2015. My daughters wedding was in October 2015 so we thought that we would have plenty of time. We first heard of Alfred Angelo when we went to the Bridal Expo in Long Beach. They had beautiful dresses and they were supposed to be tailored to to fit right. ( Not) My daughter got all her bridesmaid dresses and maid of honor dress there, so when it came to the mothers and grandmothers and aunt we all thought it would be great to go to the same place. Mistake. We'll first of all when we went we tried on some dresses and we wanted sleeves if the dress had no sleeves the sales girl would say " Don't worry we can add sleeves" anything that maybe we didn't like the sales girls would say the same thing " Don't worry we can do that" Well the dresses came in and guess what?? They could not add sleeves. When we went to the first fitting the seamstress (Mary) took measurements for the length I told her that I did not want the train cut off. The 2nd fitting I went to the dress looked Horrible the Train was cut off the sleeves looked like Bells they had no style or shape to them. The mother of the groom was not able to get sleeves on her dress and Mary said that she was going to put a built in bra. The following fitting she said she could not and suggested her to tape her breast ( with duck tape). CRAZY. The grandma's dress was every fitting the same TOO BIG. We looked later and you could see that nothing had been done. And may I add that everytime she went and had to take in the dress they would charge extra. We went to 7 fitting and they still did not get it right. Finally less then a month to the wedding we decided to pick up the dresses and take them to a real seamstress to see if they could be saved. Well to not make this review so long. I had to purchase a new dress because my dress was Horrible.The others dresses were able to be saved but so much has been done to the material they will probably never be used again. It was a very stressful experience and it should have been a happy enjoyable time. My daughter will only have an experience like this once in her life. I would not recommend this place to any one. The sales persons do not know anything about dresses and what can be done. The managers Max & Celeste have no idea about managing and trying to help and keep a customer happy. Finally the seam stress Mary. Seriously if she has been doing this for over 40 years, she really needs to think about retirement because the work that was done on these dresses was Horrible. She can't even sew straight lines. I would really recommend that the Corporate Office look into how this Location is being run. Save yourself Money, Stress and Heartache don't use Alfred Angelo.
This store (Austin, TX.) has the most incompetent and rude staff that I have ever encountered. I came to purchase my dress here several months ago. I signed the contract for my order, paid my 60% deposit and left thinking everything was peachy. I came back to make a payment a few weeks later and needed a ride from my fiancé because I was having car issues. He walked me inside, like most gentleman do, and I was waiting in line. The salesperson that was helping me came out and started telling another employee right in front of my fiancé all about my dress. Every. Single. Detail. I was begging her to stop; begging her to stop talking, telling her my fiancé was right there and she kept on blabbing until I just broke down in tears saying please just shut up. Then she attempted to bring my dress out and show me in front of him!! I was not willing to forfeit my 60% deposit and just go elsewhere, and I didn't have a lot of time left and truly loved my dress prior to this incident. I was at a total loss. I am on a tight budget for my wedding, and had already signed a contract and there are no refunds here (even if their staff can't keep their mouths closed). Instead of apologizing sincerely, she said "Sorry, but you really shouldn't have brought him here." I was also told that they could store my dress from December when it came in until my wedding in March. I got a phone call today from Kristina, the store manager, stating that I needed to come pay my balance and pick up my dress. After a thorough explanation that I was told they could store my dress, I was reiterated to that that was not possible and I needed to pick it up today. Upon going to pick it up with my mom, I wanted to try it on to make sure it fits. Several sequins fell off in the process and the inside left a huge welt on my hip. She told me that the sequins weren't from my dress, despite them not being on the floor when I got there, and being the same color as my gown. I was basically in tears because I have nowhere to keep it, and my fiancé knows exactly what it looks like, and all she offered my mom was to forfeit the balance and not refund the almost $1000 we had already paid. How's that for customer service? It's not. It's a poor excuse for any type of service, and I am so dissatisfied that not only will I not be purchasing ANY of my accessories from them, but none of bridesmaid dresses, flower girl dresses, shoes, or anything else either. This store does not need to be in business with the way in which they treat their patrons. It's despicable behavior. Corporate should really do something about it. If there were less stars to give besides one, I would give it. Please take my advice, and learn from my mistake. Go elsewhere! Try Belle Saison if you're in the Austin area–had this dress not matched my scheme so perfectly, I would've gone elsewhere (and honestly regret not doing so anyway).
I received this ad from a friend who was thinking of me. She knew that my husband had been in the Middle East and we got a quick Justice of the Peace marriage so I could know how he was when he was deployed. It was no fairy tale moment. We went to the court house after a 48 hour notice that my husband was to be deployed to the Middle East. Therefore, as the Ad states I have a valid military ID. Its an active dependent ID, but no where does this Ad say that does not count. We've wanted a beautiful gown to take wedding photos in for a long time, but we haven't been able to afford it. So when I was given this, I jumped and made the appointment. I was on cloud 9 all day! I then called today to see if I could change the time because my mother wouldn't be able to Skype with me at the time of the appointment. When I called, I was crushed. The manager who answered the phone rudely told me that I was not included because I myself have not served. I'm sorry but being a military wife who never got a wedding due to military circumstances, I have served. I serve everyday by living in another state miles away from my family and husband so I can continue my own job (which ironically is doing Human Factors work for military operations). He is not with me because he is serving on another base where is needed by our country. I do not put down any of the wonderful women who serve this country, and that first hand you have experienced some things I have not. But, my husband has served for 6 years and we've never had a wedding. He just enlisted for another 4 years. The dress meant so much to both of us. AND NO WHERE DOES IT SAY YOU HAVE TO HAVE TO BE A WOMAN WITH AN ACTIVE ID. IT SAYS "The bride must present a valid current military ID or DD214 on the day of the appointment in order to receive a free bridal gown." I have a current military ID. By the letter I qualify. After calling customer service I was sworn at on the phone for asking simple questions about the ad's restrictions, told again that I never served, and said things to that left me crying until my husband called me on Skype after work. Regardless of what the woman said (Which I will leave nameless to avoid embarrassment. I can't help it, I'm a military wife that's a better person than she was to me). I do have special circumstances. Few women get married and still need a dress. This company does not want to make military dreams come true by giving away gowns. They are only doing this to make it look like they care about military people. ALL THEY REALLY CARE ABOUT IS PROMOTING THEIR BUSINESS!!!!!!!!!!!! MILITARY WOMEN: PLEASE GET YOUR DRESS IF YOU CAN BUT DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!! THEY ARE NOT GOOD.
I ordered mother of the bride dress in April. they said the dress came in damaged, and had to order a new one. They said it would be overnight delivery and they would have it altered in time. I am leaving for the wedding in 2 weeks and am still waiting for a dress to come in. They do not even have a tracking number, so I do not know if the dress was even sent!