Cinemark Corporate Office Headquarters

Cinemark Corporate Office Headquarters
3900 Dallas Parkway
Suite 500
Plano, TX  75093
Corporate Phone Number: 1-972-665-1000
Corporate Fax Number: 1-972-665-1007

  • My two Cinemark gift cards were hacked on the web page and 600.00 stolen the company said they would refund but I never received the check

  • the tickets i order were incorrect, they had it for grapevine, tx instead of galena park,tx. its a shame that i cannot get refund when it was wrong, i called customer service just as soon as i got home, the guy on phone was rude. Im 65 and dont have money to throw out the window. I planned on repurchasing but cannot afford having almost 60$ floating around. would appreciate a reply just really upset about this.

  • I was at your Cinemark West Plano on Dallas Parkway yesterday at about 1:30 pm.
    There was a woman and man walking in to the theater with a small dog that she was holding. This was not a service animal. Are you allowing pets into the theaters now? What's next? Pit Bulls? You put your staff in a very difficult position when you allow this. I spoke with several of the employees there and they said pets were not allowed. I would suggest putting a sign at the entrance stating no pets allowed.

  • Cinemark theaters in Kenosha just remodeled to the Luxury seats. I hate them. The seats are too soft and too high that I cannot touch the floor. The pillows behind the head make your head jut so far forward that you have no choice but to recline. Behind each row is a low partition so you can hear EVERYTHING the person at the end of the row is doing. I dislike the assigned seating because latecomers cause a lot commotion looking for their seats. I love going to the movies, but my last experience was very unpleasant.

  • I live in an over 55 retirement community and most residents rely on movie listings in the local newspaper to frequent Cinemark Jess Ranch. This service has been discontinued to the dismay of the community as most members do not use nor have computers to access movie showings. Please restore movie listings in the Daily Press newspaper!

  • I am wondering what your policies are regarding the hours that a 17 year old can work at one of your theator. Are there any restrictions?

  • Pretty sad I have the same complaints. This doesn't survive in business. Eventually people will give up and when the corporate ones,try to recover it will be to late. People wont come.. That would be cool anyway. It's pathetic how run down are. Same ATM broke for months. Same arcade games have been broke taking money with no signs. Just noticed a new one was broke. Gotta say I am going to start going somewhere else. It's a shame

  • Pretty sad I have the same complaints. This doesn't survive in business. Eventually people will give up and when the corporate ones,try to recover it will be to late. People wont come.. That would be cool anyway. It's pathetic how run down are. Same ATM broke for months. Same arcade games have been broke taking money with no signs. Just noticed a new one was broke. Gotta say I am going to start going somewhere else. It's a shame

  • Very disappointed in the customer service I received from the cinemark 16 in mesa, az. First time and last time. Worst customer service and I will recomend to everyone not to use this theatre.

  • My manager has been taking away privileges and our break privileges as well, to everyone that works there, this is not fair

  • We went to our local Cinemark this weekend and was very disappointed to see that instead of using butter for your popcorn you are now using soy oil. It was pretty bad and it helped us to decide that after going to the same theater for over 40 years we will no longer be loyal customers of Cinemark. My husband would often drop by the theater and just buy a large popcorn. Needless to say we are very disappointed to see that this decision has been made.

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