Claires Corporate Office Headquarters HQ

Claires Corporate Office Headquarters HQ
Claire’s Stores, Inc.
2400 West Central Rd.
Hoffman Estates, IL 60195 USA
Corporate Phone Number: 1-847-765-1100
Customer Service Number: 1-800-252-4737
Claires Europe & UK: 0044 121 682 8000
Emaill: customerservice@claires.com

  • I went to Claire's in the Peru Mall on the 18th and decided to get an ear piercing. Today I went to donate blood and was turned away. They said because Claire's does not use disposable piercing guns, I now cannot donate blood again for an entire year! They said it was because there could be trace amounts of someone else's blood on them, even though they are sterilized. Besides the fact that I cannot donate, I am very upset at the thought of being infected by another person's blood!! Had I known this, I NEVER would have gotten a piercing there. Next time, I will definitely go to a state-regulated tattoo shop.

  • I would love to talk to your CEO of your company I bought 3 prs. of Fishhook stoppers and I was suppose to get 3 free THEY never sent me the 3 free I contact
    Claires internet and the said I had to order 6 all together I never had problems before or from any other store can You help me to get my other 3 packages to me
    Thank You BMRif55@Gmail.com

  • I have worked for Claire's in the past for almost five years, and I am now ashamed that this is true. I eventually worked up to being an assistant manager and stayed in that role for years. I didn't receive reviews regularly, and it was usually after I brought it up first. After going months and months past my annual review, (which is required for assistant managers,) I approached my boss about a raise since I had been making the same wage for years. She and the district manager proceeded to take their time getting this "raise" in motion. I was promised 20 cents, which I felt was very poor, but I was told that it was because the company was struggling and that they couldn't afford to give bigger raises. I am a very strong employee, I consistently received praise for my work, and almost always trained new employees because I knew every aspect of the store. Not only did I only get 10 cents on my raise, but I learned that they had increased starting wages for newly hired assistant managers from $10 to $12-$13 an hour. How is it that you can pay the new hires significantly more, but only give 10 cents to the people that have been loyal, great workers for the company for almost five years?? This company is so poorly managed. If you want to be respected and valued as a worker, do not work for Claire's.

  • I went to Claire's in Chesterfield town center location to get my twin daughters ears pierced. The lady that worked there lied and said that their ears are too small to get them done. That was a lie. She gave idea that she did not want to serve me. Instead i decided to go to a place that specialize in ear piercing they did an excellent job. To make a long story short. I felt like i was discriminated against and i
    I will never go there again ever. Claire's suck.

  • I made a complaint regarding an experience I had at one of your locations. I've spoken with 3 people and feel I am receiving the run around. I will follow up in a couple of days. I did obtain an attorney, who will go forward if the issue is not resolved.

  • My wife has worked there for over a month now and had never been payed. We contacted the Dm she won't help her and we can't get in contact with payroll they won't answer no extension, we called corporate and they won't answer. This is at the store in Houston Tx in Meyerland Plaza. So I guess the next step is to get a Lawyer and file a lawsuit. They really suck but we have to do what we have to do

  • Claire's does not care about it's employees or customers. I have worked for Claire's for 6 months and I have been working as an Assistant Manager with the promise that I would be getting promoted with the correct pay. I have been receiving a 3rd key pay, rather than assitant's for the last months and the District Manager Brenda has not helped with this situation at all and has given me the runaround. Very unfair and goes against the Texas Equal Pay act.

  • I have been working at Claire's for almost a month now. I have not received a single paycheck. I have tried contacting headquarters and there is no one available. That is ridiculous. If you can't answer to the people who are nice enough to work for you, why should we work there?

  • My daughter just quit her job at the Claire's in Stillwater Oklahoma. It has been the worst experience for her mainly because the manager said she had to work with. She didn't understand that there are days that you know during the holidays asking for days off would be most of the time would be blacked out but they were several days that my daughter had appointments back where we live which is 3 hours away from Stillwater. My daughter would mention that she would have these appointments to the manager prior to the schedule being made and there was no effort need to assist her with getting home to these appointments mind you all of these appointments were made prior to her being hired. This manager news my daughter was 3 hours away from home and during Thanksgiving and my daughter work the day before Thanksgiving drove 3 hours home that evening and then had to be back at work the day after Thanksgiving 10 o'clock in the morning. I don't think there's any reason why she couldn't have worked the evening shift the day after Thanksgiving knowing that she had to drive back. This happened to her several times. The straw that broke the camel's back with my daughter and I are attending a concert together again will be 3 hours away from Stillwater my daughter does not work on Friday and she is scheduled to work at 10 o'clock Saturday morning and she requested to switch with one of the people that are working in the evening and was told that she couldn't do that because the manager was working with her and wanted her to get certified to pierce ears and that the manager was the only one that can certify her will my daughter decided resigned from the position gave two weeks notice and we discussed it since her status was going to change we felt that she could very possibly now work and switch with the person working in the evening on Saturday. My daughters spoke with one of the evening workers who happened to be the assistant manager to see if she could switch with her and assistant manager had no problems my daughter explained that she had already spoken with the manager about switching and the response she had initially gotten but again we didn't feel it would be an issue any longer since my daughter put a resignation in. So when my daughter asked the manager about switching and mention that she had discussed it with the assistant manager and she was agreed to switch with my daughter the manager told my daughter to quit talking to other people about switching on Saturday that she was not going to be able to switch and she needed to be there at work on Saturday that she should have been making plans to go to the concert. Mind you the same manager has had off this entire week so that she could attend court court date for incident that occurred with her brother during the summer. It was also brought to my attention that Claire's has a contest of some sort with the employees that those who make the most sales or something as gift cards or whatever they are recognized and get a little trinket or Prize or whatever it was brought to my attention that the manager, Ashley would keep what she wanted and not give it to my daughter. I can't tell you how many times my daughter called upset because of how she was treated. I just can't believe the strict blackout policy at a minimum wage paying job. I have never in my career had a difficult time asking for a day off in a business that's open 24 hours a day 7 days a week that includes holidays I think something needs to be done with your policies and I hate that my daughter had such bad taste in your mouth from her experience working at Claire's.

  • My daughter's first job was being hired at the south hill mall Claire's in Puyallup Washington. As she explained to whoever was helping her, I've never filled out tax paperwork or auto deposit. The "girl" who helped her assured her all paperwork was completed, she started that following sat. My issue is this: she has only been getting 2 to 4 hr shifts, MAYBE 2x / week, if that! I understand direct deposit takes at the very least 3 weeks to start seeing a paycheck. Well, its been 2 months and NOTHING!! We had talked with the bank and they say nothing is even "pending" to be deposited. Because of laws in this state, I, her mother, cannot contact the HR dept and talk with anyone about how illegal it is to not paying employees but expecting them to work there! Any advice??

  • On Wednesday, October 12, 2016 my mom and my 2 daughters were shopping in Claire's Store #5425 and while shopping my 16 month old who I was carrying on my hip, accidently picked up a purse on the wall and after I took it from her, I laid it on the top of the rounder which is where I was looking at some earrings. However, while still standing where the purse was, In walks a lady dressed in street clothes and a purse and a head wrap on her head and she states to me VERY RUDLIY "I NEED FOR YOU TO PUT THAT PURSE BACK WHERE YOU GOT IT FROM" so being that I never thought she was talking to me because she wasn't dressed professional and she also had her personal purse strapped across her. So after I continued to look at the merchandise in the same spot, she said it again but VERY HARSH this time. She became very hostile for absolute no reason and demanded that I leave the store. I refused to leave before checking out and that is when she said that she couldn't check me out because she wasn't on the clock. She was beyond unprofessional and extremely rude. I left my number with the mall security guard and he stated that he would give my information to the store manager which is REMEKA HICKS. After speaking with her, she didn't seem to care or show much interest in my concern of the associate being rude. I am pushing this issue as far as I need to until it is resolved.

  • I visited the Claire's store in Tucker GA ; Northlake Mall . This was a very special visit for me and my 6 yo daughter . She got her ears pierced !!
    7/8/2016 Tiara was our associate . This lady was very professional ; friendly and so great with my daughter . She should be salesperson of the year . Her friendly smile and beautiful personality was very much appreciated. Great experience . Claire's #6581

  • So I worked at Claire's store number 5472 Eagan MN first off I worked there for 5 weeks without a pay check, because it was hard to get ahold of anyone I would call and they would always tell me payroll would call and guess what payroll would never call. Final I got someone and got paid the next day!!! Once I got my check I worked for about two more weeks And quit due to me moving and in mn companies have 24hours to give you your last pay but I couldn't get my key back til that weekend so I understood why they would hold it back til then but that wasn't the case I still haven't got my last pay after a week and four days. I'm very angry and disappointed with a company I loved my whole life

  • It's short and simple Claire's provides terrible customer service and lousy quality products. The employees acting as managers are not qualified. We definitely experienced this at the Claire's in Triangle Town Center Mall, Raleigh, NC. The cashier that was taking care of us said she was the manager on duty. She was rude and definitely inexperienced. She was so far from management material it was pathetic. We had a complaint and she handled it by calling security and telling them she felt threatened. We are grandparents and had 3 little granddaughters with us. I'm thinking they are trained to call security rather than offer good customer service. We have 5 granddaughters and will never shop at Claire's again.

  • To whom this may concern, I would like to tweak your coming soon sign. Instead of "Here we grow again" which everyone uses. I think it would be a good idea and beneficial to zaxbys, to use the terminology "Here we hatch again" it just makes sense.

  • I was a store manager for claires store #5272 Ny,Ny,5815 Edgewater nj, and 3485 willowbrook nj. for over 3.5yrs. During these yrs i found myself working off the clock do to not having enough hours to do what needed to be done, example we were given allowed hours for the store but they never made sense. Shipment, Markdowns, Plano grams, CNN's sale up dates, and of course we needed to customer service. all this with one employee coverage Mon-thurs. As the store manager i was told that i had to make it work. this turned into me working off the clock just to catch up, when i didnt have enough employees i would use my Personal,Sick,Vacation time to bring in employees, so i would enter 16hrs,29hrs,8hrs etc week after week, all the while i actually was at the store working,loosing my earned time just because i needed the man power, My DM Kristin Finney was aware, she would always say thank you i understand you do because you love your store and employees. we would have conversations off and on every month about this. me complaining that i dont have enough hours to run the store, and me having to use my personal time. great job jose you can be a rockstar in this company she would always say. as of 10122014 i used and worked off the clock 582.5hrs… I was such a fool. i was allowed to work off the clock and use all my personal time but actually working. This is an unspoken evil in this company, alot of store managers have been working off the clock for years and it needs to stop. Claires needs to be investigated. Dave,Maryann, Kristin Finney are allowing employees to work off the clock and turning there cheeks away. we are over worked underpaid, and i cant believe a fell for this for this long. any store managers working off the clock in this company should contact there local labor dept as i did. they need to be held responsible.

  • My 17 year old daughter has been shopping at Claire's for years and felt she would enjoy working there. She dropped off her completed application at the Claire's at 407 N. Harlem in Oak Park, Illinois. After several brief questions, the manager instructed my daughter to return at 5:30 pm the following day for an interview. This would be her first job interview so of course she was elated. We discussed everything from typical interview questions, proper attire,punctuality, and how to appear more confident. I was probably more excited than she was. The morning of the interview, my daughter chose a white business shirt and black knee-length skirt with her hair neatly swept into a ponytail. We arrived in the parking lot at 5 pm and after a pep talk, she entered the store by 5:15 pm. Shortly after 5:30 pm, my daughter sent a text stating that the manager stepped out but is expected soon. By 6:00 pm, my daughter's text was that she wanted to leave the store. I told her to hang in there and think of this as a test. During this ordeal, I had been browsing in the Pier Import store which was just a few doors down from Claire's. I noticed a woman inside Pier Import and was convinced it was the manager from Claire's, which explains why I encouraged my daughter to be patient. During most of this time, we were being subjected to a tsunami-like rainfall. I made a trip into the store to assess my daughter's state and was reassured by the sales associate that the manager was aware of the scheduled interview and had been slowed down by the rain. I quietly recalled that the manager mentioned that she was conducting an interview about 30 minutes before my daughter's. Hmmm…
    By 6:15 pm, I could see my daughter in my car mirror exiting the store. She had been offered an interview two days later. I instructed her to remain in the car and I entered the store for an incredulous explanation. I remained far more professional than the store manager ever was. I'm sure my beautiful, intelligent and very sensitive daughter was disheartened but I'm confident she will continue to excel. I let out a guffaw when I saw the company's mission and vision to inspire girls and young women; to share their important milestones, like a first job. This "manager" showed a total lack of integrity and must be willing to lower the bar for her sales associates that were privy to her antics. And yes, I cancelled that upcoming interview as my daughter is clearly over-qualified.

  • I went to the Arizona Mills Mall Claire's Boutique on March 17, 2014 at approximately 6;30 p.m.. I purchased two items the total charge of which was $8.39 including tax. I gave the lady my money and she gave me change for a $10. Problem was I gave her a $20. No mistake on my part because that was the only cash that I was carrying on my person at that time. She, the cashier with the dyed red hair and bad attitude, told me that there was nothing that she could do but I could leave my name and number and if the drawer came up over at the end of the night they would be sure to contact me. I chose to ask to speak to a manager. The manager gave me attitude also and said she could count the drawer but it would take a while. I told her that I could wait. She became visibly angry but did complete the task. The drawer was only over by $5 and some change so she said she could not give me any money back. I think the cashier was making up for money that had been borrowed out of the drawer earlier and as I am older than their normal clients, I made a good mark. I told the manager that I wanted to return the items that I had purchased and I wanted a refund. I told her that I would make sure to tell all my friends about their business practices. She said she felt threatened and then asked for my name. I told her it was not a threat to her in any way, it was a promise. I will tell the world about that experience. I did not give her my name and I did get my $8.39 back. They did keep my $10 that they took in the original transaction but there is not much I can do about that except sing to the world, "Do not shop at Claire's"! Claire's has the most rude, most dishonest employees and is a very disreputable business that should be more closely watched by their corporate management!

  • Why bother trying to get a hold of someone at the Claire's headquarters! You call and press 0 for operator and NO OPERATOR. Then why have that message. Company directory doesn't even list their names…….. Frustrating and terrible customer service.

  • I purchased, after much encouragement by a salesperson, Claire's "CELL FASHION" deluxe button stickers that are intended to be decorative buttons that are placed on the "home" key of iPhones/iPads/iPods and other brand cell phones. This button also helps the user locate the home key. The product that the salesperson recommended for me was the "mood" set of three (similar to the surface of a mood ring) with some type of metal like design around the edge. I placed the heart shaped one on my iPad. Within 2 days of doing so, I set my iPad down on the table as usual and the tip of the heart caused my iPad screen to shatter. I immediately removed the other buttons from my and my daughter's iPhones. I have contacted customer service today and was prompted to leave a message. Wish me luck. And pass the word on to your friends to not use these products.

  • I was so excited to go to my local Claires in East Wenatchee, WA to buy jewelry for my 5 year old niece's new jewelry box. It was about 6 PM. The girl working was nice directing us to the area we needed to be. When it came time to check out (she was the only one in the store working) she rang us up to the tune of $43. I asked for a gift receipt since this was a gift and she got visibly upset and told us she would have to do it all over again! I thought about it and said I did need one since (since this was out of state.) She was ticked off that I had asked… wouldn't hardly speak to us. I told her that I thought this would be a normal thing as Christmas is next week and they should be prepared to ring items up with a gift receipt. THEN as if her attitude wasn't bad enough, her register was running slow – not working – she tried to ring me up 3 different times. She did start talking at that point apologizing at least… and ended up going to a different register to complete my transaction. I called there this morning hoping to talk to a manager about her attitude but she said she was the manager! I don't know her name… but she had tattoo's all over her arms etc. She gave such terrible customer service when I asked for the gift receipt. If this is a franchise then I thought I'd let corporate know that an attitude adjustment is needed! If she is not the owner then please let the owner know. Come on.. I paid $43 for kids costume jewelry that should have cost $10 tops… I won't be shopping at Claires anymore.

  • Just to let you know, all employees are supposed to check each others bags when they leave whether on break or for the day to be sure they are not stealing. Company policy. She had to do it. Not with attitude, I admit. But, policy.

  • On May 11th we were at Claires store #06772 in Sierra Vista Az. My daughter was falsely accused of shoplifting. I asked the cashier to see the security tapes. She informed me that the store did not have security cameras. My daughter had no merchandise on her other than what she had purchased. The cashier Ciara accused my daughter of giving her fake money it was an older $20.00 bill that did not have all the colors and water marks n it. when they marked it with a pin it turned out to be real. I took the merchandise back and got a refund. I called the corporate number 1-800-252-4737 I got nothing but a run around on the phone. I left my number and name several times. As I was receiving my refund one of the cashiers was getting off duty she walked over to the registers opened up her bag looked qt me with a smirk on her face and stat in a snooty voice here check my bag make sure I am not stealing anything. still waiting for a phone call to file a complaint. The rude behavior and the false accusations of my daughter stealing.

  • Gabriele at Claire's Brookwood needs to be fired for:
    Posing as store manager, then declining…then saying she is again
    Selling me a defective product
    Lying about sales

    • All Claire's employees are technically store managers except the sales associates I used to work at Claires and if the actual Store Manager is not in the store working at that time then the Third Key Managers (what I was) take over as Store Manager so she wasn't lying about being the store manager unless the store manager was also working at the same time she was when she said it

  • Never again will I shop at Claire's. I bought two gift cards for Christmas and going on three weeks now, I am still trying to get my money back because the cards had nothing on them. Go elsewhere for your merchandise. What a rip off. I've called customer service three times now and nothing has been done to resolve this. Very, very poor customer service.

  • Never again will I shop at claire's. They sold be a defective item in the original plastic wrap. Stupid me, I didn't bother to look before wrapping up for my niece's christmas gift. I tried to return it and they accused me of breaking it and that they would never sell anything defective. They told me it was my fault for not checking the item before buying it. Then I asked for head office's number and they told me to look it up myself. What kind of customer service is that? I was pissed off so I sent an email to customer service, no resonse. I tried to call but I keep on getting the answering machine. I have just had enough so I am going to write a letter to the CEO and VP of Operations. It's not so much of getting my money back anymore, it's about the morals, I feel like I'm getting ripped off and blamed for their mistake and crappy quality items. Never will I shop there again. Wish me luck!

  • I have tried to email Customer Support at least four times. They have not responded. Below is the message sent to them. At this time, I have decided to file a complaint against Clare's.

    Attention Customer Support:
    I have attempted to speak with one of your representatives regarding a package that was returned on August 13. Before returning the jewelry, I called your company and received specific mailing instructions. Afterwards, I called to make sure that the package was received. The representatives that I spoke with never gave me a clear confirmation. Today, October 4, I went to the post office and spoke with them. They researched the archives and confirmed that the packaged was received on August 15. The refund amount is 106.00. This evening, Thursday, October 4, I spoke with a female representative between the hours of 6:50 and 7:00 pm. CST. She was rude and unwilling to allow me to speak with a supervisor when requested. At this time I am very upset over the long period of time which your company has taken to refund the money owed to me. The card that was used, has been STOLEN and I was trying to speak with someone who would know how to handle this type of situation. The representative told me that there were no other alternatives. If this is the type of person who will be representing your company, I prefer to not to conduct future business with Clares. At this time, I would greatly appreciate a supervisor or some one in management contacting me to discuss this matter.
    Disappointed Consumer

  • I had breakfast at 8:30 a.m. July 30th at Carls Jr in Leon Valley (part of San Antonio, TX). I accidently left my purse. I went back around 6:00 p.m. to see if it was turned in, and the 2 guys at the registar said they had not seen any lost purses. I went back later that day to look around more and was told that they do not have a lost and found. I called the manager, and she said that she came in at noon on Saturday, and no purses were turned in. She said all lost items are put in the safe. So I went back again to see if they would check the safe, and the manager said there were no lost purses turned in. They did have security cameras, I asked the manager to check the 15 minutes we were there. She told me to check back Sunday. Sunday, I filed a police report and an officer was going to check the tape on Monday. I went back to Carls at 11:15 a.m. on Sunday and spoke to two Assistant Managers (Cassey & Adrian). They were both very helpful and knew right away that my purse had been turned in Saturday morning and was in the safe. These two Assistant Managers are very alert and caring people. Their manager should learn how to deal with customers from these two. I am so glad Carls has Assistant Managers in their store. And thank you to the person who turned in my purse.
    Happy Mom

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