Eppicard Corporate Office Headquarters

Eppicard Corporate Office Headquarters
Xerox Business Services, LLC
formerly ACS Affiliated Computer Services, Inc.
2828 North Haskell
Dallas, TX 75204
Corporate Phone Number: 1-214-841-6111
Fax Number: 1-214-823-9369
Customer Service Number: See Your State Listed on Eppicard’s website
Website: https://www.eppicard.com

  • I have called eppicard call center 20 times since July 14th trying to recieve help getting back my child support money. I tried to withdrawal the money from an atm that said I recieved the money which I had not. When I called the customer service hotline I was transferred several time only to be hung up on. I have a two and four year old and no income at this time. The money taken from me was my only way of getting what my children need. I would like it if I could speak with someone other than a person whom does not speak english

  • Had to have my card replaced paid for expedited did not show on my account also received the card a week later then when payment history showed card activated two days after supposition received card not true an card differs from picture an keep being told my pa card is from Ohio? An headquarters is in Texas!

  • EppiCard is the absolute worst! If anyone knows of a way to actually SPEAK to a representative please let me know. I have tried about 10 times and each time it deducted .40 from my balance! This is ridiculous!!!

  • I can't setup a pin to even activate my card. I talked with 4 different people. It pisses me off I can't get to my child's Money so she could have groceries!! Like if these people get so many complaints, why are they still being used.. Is there anyway possible to request for a net spend card to use instead of these people I'm so freaking mad about how terrible this company is.

  • Epicc Card services is a complete scam!!!! My card was compromised they advised me I had to file a claim. I asked if they can email the paperwork or fax the paperwork because for some reason after 3 requests I never received it. Finally I wrote up a letter myself and sent it to the requested PO Box only to be told they have yet to receive the letter and the claim will be closed in 45 days mean while I spent a month non stop try to pursue these fraudulent charges!!!! Trying to get a manager to help is impossible and this all happened during the holiday season!!! My children went with out and this company can careless the charges are over 300.00 and pretty much I was told it was just a loss!!!!!! This is completely ran by crooks!!!

    • Same situation here- this Company uses their services to collect child support yet will not reimburse you money that is stolen out of your account by thieves. They are no better than the person who stole over $500.00 from me

    • Yes, Eppicard is a scam!!! I was scammed several times in a spam of 3 months. I do believe this is being done by some of the employees. I tried calling to get my money back and was told that I have to wait 90 days before I can get it back. I am going to file a complaint with the BBB and also talk to my local council to find out how I can file a lawsuit against them. I am not playing with these people. This is disgusting what they are doing to people, in particular women. No one have the guts to file a complaint but I will!!!

  • My EPPI/MasterCard in which I receive my child support was compromised on June 19, 2015. Exactly one day after the child support was credited to the account. The card was used at a Target in Brooklyn, NY. I contacted EPPI card to make a claim. I was told it would be 90 days before they would credit or deny my claim. Deny my claim, why in the world would my claim be denied and why 90 days. Upon doing research regarding EPPI card I discovered that this is the norm for the card and many people never see their money again. People have lost their apartments, could not get prescriptions filled, or feed their children because of the delay and denial of claims. I also learned that the largest breach at Targets involved these EPPI cards. Of course people who are relaying on their funds are being taken advantage of by EPPI/Xerox/CoAmerica! I would like to know what can be done to stop this company from taking people's money that they are depending on every month. Also, I would like to know how or when I can receive my credit of $250.00. I strongly believe that the State of Florida should not hire the services of a company that hurts so many financially. I do understand that someone had the responsibility in Florida to say yes or no to using this payment method and doing away with mailing checks. The bottom line is that using the EPPI MasterCard saved revenue at the state level but costs the people of Florida and other states. In the long run it will cost the State of Florida money if people cannot receive their support payments one way or another.

    CONSUMERS BEWARE

    • I am having a very similar problem with a disputed claim now. I have spoken to a supervisor named Kelly and she was rude and dismissive. I am reporting this company to the better business bureau for not protecting its consumers and I will report them to wherever I can until the money that was taken out of my account is returned.

  • my card has plenty of balance but for some reason it wont work. no way to contact an actual representative for eppicard to help me figure it out. terrible service

  • Eppicard rejected my unemployment funds and sent them back to unemployment who seem to be mystified money is now lost.

  • Eppicard Customer Service needs an email address for people to access. Calling customer service doesn't have much value since they just look at what information you are looking at on the website and they continue to tell you to wait a few more days and in the meantime your check never arrives in your account, very frustrating.

    • Get a lawyer. You can sue them. I'm in the process now. The eppicard company is creating and putting me in a hardship.

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