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  • JoS A. Bank Corporate Office Headquarters HQ

JoS A. Bank Corporate Office Headquarters HQ

How To Contact JoS A. Bank Corporate Office Headquarters HQ

Jos. A. Bank Clothiers Inc.
500 Hanover Pike
Hampstead, MD 21074 USA
Email: service@jos-a-bank.com
Corporate Phone Number: 1-410-239-2700
Fax Number: 1-914-949-9618
Customer Service Number: 1-800-285-2265

  • I have been a customer for 20 years in Atlanta. I took back 2 sweaters that my sister in law purchased for my Christmas present. They did not fit so I wanted to return and get a jacket. I waited at the counter for 10 minutes and not 1 person waited on me. 1 sales person was sitting 20 feet from me and was on his phone and looking at me. After a couple of minutes he got up and went in to the dressing room. He came out 5 minutes later and I motioned for him to help me. He walked over as slow as possible and said "Yes?" Not can I help you or hello. I told him I wanted to return the 2 sweaters and get a jacket. He said I needed the receipt and I said it was a gift, I did not have a receipt. He said they were only $30 sweaters and walked away. I asked where he was going and he said to find those type sweaters. He was being rude so I asked for another sales person and he asked why and I said he was being rude so I'd like a different sales person. He said You're being rude and walked away. The manager came a few minutes later and wanted the person's name and phone # that purchased them and I gave the info. He said that person was a Platinum member, as was I, and there were no sales by them. Maybe they paid cash because they were only $30 each. At that point I left. I got the receipt from my sister in law and they were $50 each and it was charged. I called the manager back and he said he mas=de a mistake and there was a record of it and I could come back in and make the exchange. He also said we get a lot of returns and some were not purchases. I guess he thinks I'm a thief. I am 67 and have been battling AML, Acute Myloid Leukemia, for 2 years and did not need this at Christmas. They have lost another customer.

  • I purchased a 1905 Double Breasted Suit for $198.00 plus tax. Received the suit, but the coat did not fit in the armpit of the coat and sleeve, the pants did not fit according to the size I gave and were an inch to small in the waist. I had to pay an additional $10.05 to send the suit. I have talk to 3 different employees to try to get my money. Jos A Banks sent me a store credit by email for $94.98, why. The third person that I talk to stated that I would get my refund in 2 two refunds. This issue has been going on for three weeks. I was told by the second employee that I would have my $220.96 refund in 2 days. Jos A Bank does not provide customer satisfaction as they state. My work 20 years in retail and 17 years a manager and 5 fives as a buyer with major retailers. Poor business practice. Lost a customer.

  • I purchased 2 for one sport coats from Jos.A.Bank on 8/1/17, and although
    the service was good, there's a lot to be said about the quality of the
    clothing. The blazer listed @$538.00 & the sport coat @$638.00, the total
    sale price was $738.00. I've seen better quality blazers in department stores at a lower price, and advise customers to shop around!

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    Corporate Office Headquarters