Where is Luxottica USA Corporate 

 I send in the faulty product and you take weeks to send out a new pair? If I would have bought a pair offline from your store it would only take 2 weeks to arrive. How does it take weeks to get replacements when the replacements are already evaluated to be under warranty? Once you had confirmation that I had mailed my faulty product and you received them it should of been a simple exchange, but you turned it into a painstaking wait for a customer that s been with the company since 2007. This is why since Costa s been bought by luxottica  returns and warranty has been atrocious.

 You are a large corporation and should get its act together and start thinking about the consequences of the lack of customer care and lackadaisical way of serving customers concerns and product replacement. I own a offshore fishing business for over 17 years and have turned many dozens of my customers onto Costas. It is really upsetting when those same customers are let down by your business antics and tell me about it. I frankly am tired of defending your actions or lack there of, to our customers. I know Luxottica owns Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, Arnette, Alain Mikli, Costa, Native Eyewear, Bolon, Giorgio Armani, Brunello Cucinelli, Bulgari, Burberry, Chanel, Coach, Dolce&Gabbana, Ferrari, Michael Kors, Prada, Ralph Lauren, Starck Biotech Paris, Swarovski, Tiffany & Co., Tory Burch and Versace. If this is how your service is for one brand I am sure your service is apprehensible to your customers across the board.

 I know that this email will get no major response or get processed through the chain of command to those who are making policies that are corrupting opinions of a once respected brand. I also understand that your employees are just doing their jobs as prescribed and their hands are tied by policies that those in command prescribe. My respect to them for having to read emails like this on a( I am sure) daily basis. Remember what we sow today is what we harvest tomorrow.