One Kings Lane Corporate Office Headquarters HQ

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One Kings Lane Corporate Office Headquarters HQ
One Kings Lane, Inc.
8491 Sunset Boulevard Suite 2500
Los Angeles, CA 90069 USA

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On March 25, we ordered (#6064438) an 82” Leo Sofa that was in stock. On April 1, we received an e-mail from Jessica F. indicating that the sofa would arrive at the One Kings Lane shipping partners in the “next 2 days”.

When April 11, the shipper had still not contacted us, my wife contacted Customer Service & received an e-mail from Phyllis stating that we would receive an update on delivery of our sofa within 24-48 hours. This e-mail also noted that we had been assigned Case # 1730137 & a specialist to work with the delivery issue.

My wife contacted “customer care specialist” supervisor Kayla in the San Francisco on April 13. Kayla decided to play lawyer and rather than determine when the sofa was going to be delivered to us, she stated that we had no right to expect it before May 5 as indicated at the time of order. Further, she stated that my wife didn’t understand Jessica’s e-mail & that it was not an indication of delivery before May 5.

I attempted to contact Kayla by phone on April 15 and was told that she had tried to contact the shipper and they were closed early in the afternoon. She did not return my call. She sent an e-mail that provided no information. Kayla sent another e-mail on April 18 that again provided no information or help.

The shipper called us the next day and we set up a delivery for April 23. The delivery guys were wonderful and we love our new sofa.

My wife and I considered not purchasing from One Kings Lane again after this experience. While sitting on the new sofa we considered other orders we had made and were satisfied with and the good experience with the other 4 customer care specialists during this saga and changed our minds.

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